Outreach

Analytics Engineer

• Model and document new datasets (both structured and semi-structured) to exploit the value therein across all our business units
• Partner with subject matter experts to document, align and automate business metrics that define success
• Work with Analysts to optimize their use of data, either through query reviews, modeling exercises, or dashboard audits
• Own the design, monitoring, and deployment of certified data sources on our reporting platforms and warehouses
• Insist on the highest standards for data reproducibility, auditability and compliance
• Serve as a subject matter expert for data strategy thought leadership and implementation across the business
• Enable non-BI&A team stakeholders to adopt data as part of their business and usual

Senior Analytics Engineer

Technical Program Manager

• Drive impactful, scalable tooling. • Identify opportunities to streamline workflows and improve support systems through automation and custom-built tools. • Create and manage technical execution plans, mapping dependencies and coordinating delivery across engineering teams. • Turn data into action. • Analyze support and product data to identify insights, guide priorities, and measure success. • Partner with engineering on instrumentation, logging, and telemetry to ensure tools are reliable and generate high-quality insights. • Own the product lifecycle. • Define requirements, collaborate with engineering, and iterate through testing. • Validate end-to-end flows in staging, review API behaviors, and ensure integrations function across systems. • Enable operational and cross-functional excellence. • Use your understanding of relevant tools (Freshdesk, Zendesk, Salesforce, JIRA) to build systems that improve agent productivity and cross-team collaboration. • Apply systems thinking to understand upstream/downstream impacts and avoid regressions during integration. • Drive AI-powered innovation. • Identify opportunities for AI-driven improvements and help implement them thoughtfully. • Contribute to data readiness, model integration, and guardrails for safe, effective deployment. • Lead with clarity and momentum. • Ensure alignment, communication, and delivery across teams. • Surface risks early, manage RAIDs, influence technical decisions, and guide solutions that scale with long-term architectural needs.

Senior Technical Program Manager, Support Operations

Manager

• Own daily advocacy operations including intake, prioritization, approvals, scheduling, fulfillment, tracking, and reporting
• Maintain accurate customer profiles, permissions, and engagement history within the reference management system
• Produce and manage customer stories and reference assets including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements
• Work directly with customers to capture and translate success stories into compelling marketing assets
• Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success
• Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support
• Support measurement of advocacy impact on sales acceleration, engagement, and brand awareness
• Proactively identify and solve challenges in advocate recruitment, program participation, and content development to maximize advocacy outcomes

Customer Advocacy Manager

Business Operations

• Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
• Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
• Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
• Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
• Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
• Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

Senior Analytics Engineer

Senior Technical Program Manager, Support Operations

Customer Advocacy Manager

Senior Technical Program Manager, Business Systems – GTM, CPQ