Ounass

Art Director

• Partner with the Creative Director to conceptualize, develop, and execute impactful design strategies.
• Safeguard and continuously evolve the brand’s visual direction, ensuring consistency and creative innovation.
• Champion storytelling through exceptional design craft.
• Lead, mentor, and inspire a team of talented designers.
• Build a culture of creativity, collaboration, and continuous learning.
• Oversee workflow, project allocation, and quality assurance.
• Integrate emerging design technologies and AI-driven tools to enhance efficiency and creativity.
• Champion innovative, sustainable, and scalable design practices.
• Explore new digital formats, design systems, and interactive experiences.
• Work closely with Editorial, Marketing, PR, Content, and UX teams to deliver cohesive design experiences.
• Partner with UX/UI and Product teams to ensure visual excellence across the entire digital journey.
• Manage and grow the design team, driving individual development plans and annual reviews.
• Champion inclusivity and curiosity, cultivating an environment where ideas thrive.

Creative Manager

QA Engineer

• Shape and lead QA for a high-performing call centre, improving service quality, reducing issues and championing a customer-first culture in luxury e-commerce.
• Design and evolve a holistic Quality Assurance framework that spans the entire Service Experience.
• Champion the Voice of the Customer (VoC) program and transform raw NPS and CSAT data into strategic narratives.
• Define quality standards for AI agents and chatbots.
• Conduct rigorous quality audits of human interactions, providing bespoke coaching to ensure communications reflect the sophistication and empathy expected.
• Lead calibration sessions with Operational Managers to align on subjective quality metrics.
• Oversee the coaching lifecycle to develop agents into brand ambassadors.
• Elevate reviews to

Quality Assurance Manager

Full-stack Engineer

• Managing the complete software development process from conception to delivery
• Taking responsibility for all development work and ownership of complete quality control of services
• Owning risks, actions, issues, and dependencies for the architecture
• Enable the business units by supplying a rapidly deliverable solution architecture
• Understand the team's capabilities and engage where necessary to promote lead practice and learning
• Owning, democratizing the High-Level Architecture and keeping it well documented
• Attending meetings with peers and other functions to meet the tight deadlines
• Staying up to date with new technology and teaching other developers how to incorporate recent trends
• Deliver and guide the design of the infrastructure
• Responsible for the quality of the project deliverables against requirements
• Build internal confidence and ensure team success with solid technical skills and knowledge
• Mentor team members (developers)

Full Stack Developer

Customer Success Manager

• Support the digital merchandising team with basic coordination for campaign planning.
• Assist the data team by collecting performance numbers and helping prepare simple reports for targeted campaigns.
• Support the setup of real-time and personalized rule-based marketing campaigns.
• Execute and monitor daily campaigns on inbound channels such as SMS, push notifications, in-app messages, and email.
• Provide general support to different internal stakeholders as needed.
• Assist with pre- and post-campaign analysis by gathering data and preparing initial summaries.
• Help monitor campaign performance and support ROI reporting with guidance from senior analysts.
• Assist in creating simple audience segments and executing daily campaigns.
• Shadow senior analysts throughout the full CRM journey, from brainstorming to reporting to learn tools and processes.
• Develop a basic understanding of cross-channel marketing and customer experience (UX).

Creative Manager

Quality Assurance Manager

Full Stack Developer

UAE National Assistant CRM Analyst