OU Education Services

Enrollment Manager

OU Education Services

full-time

Posted on:

Location Type: Hybrid

Location: Norman • Oklahoma • United States

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Job Level

Junior

About the role

  • Directly manage, coach, and develop a team of Enrollment Coaches to achieve engagement, quality, conversion, and start goals.
  • Conduct regular 1:1 meetings focused on performance, skill development, and professional growth.
  • Provide ongoing call coaching, QA feedback, and observational coaching tied to enrollment best practices.
  • Reinforce consistent expectations for activity, quality interactions, and outcomes.
  • Foster a culture of accountability, ownership, and student-first service.
  • Ensure advisors consistently deliver high-quality, student-centered enrollment conversations.
  • Support adherence to established contact strategies across phone, email, and SMS.
  • Identify common barriers to enrollment and help your team to resolve with practical solutions.
  • Assist with onboarding and training of new Enrollment Coaches.
  • Serve as a subject-matter resource for programs, processes, and enrollment workflows.
  • Monitor individual and team performance on a daily and weekly basis.
  • Use key enrollment metrics to identify trends, performance gaps, and coaching opportunities.
  • By monitoring conversion rates throughout the funnel, escalate risks or performance concerns early, creating strategies to maximize conversions.
  • Support the implementation of enrollment processes, scripts, and workflows.
  • Provide feedback on tools, systems, and processes that impact EC productivity or student experience.
  • Participate in testing and refinement of communication strategies and operational improvements.
  • Contribute to a continuous improvement mindset by identifying small changes that drive meaningful results.

Requirements

  • Bachelor’s degree required; Master’s degree a plus
  • Minimum of 1 year of enrollment experience required with Leadership experience preferred. 2+ years preferred
  • Demonstrated success meeting or exceeding enrollment and conversion goals.
  • Proven ability to coach individuals to improved performance.
  • Strong problem-solving and solution-oriented mindset.
  • Experience working in a metrics-driven environment.
  • Familiarity with CRM systems (Salesforce preferred) and enrollment reporting.
  • Strong communication and interpersonal skills.
Benefits
  • Competitive salary and benefits package
  • 401(k)
  • Volunteer days
  • Wellness reimbursement
  • Opportunities for professional development and career growth.
  • Hybrid work environment promoting work-life balance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enrollment experiencecoachingperformance monitoringmetrics analysisproblem-solvingsolution-oriented mindsettrainingquality assuranceenrollment reportingcontact strategies
Soft Skills
leadershipcommunicationinterpersonal skillsaccountabilityownershipstudent-first servicecontinuous improvement mindsetteam developmentperformance feedbackengagement
Certifications
Bachelor’s degreeMaster’s degree