Ottobock

Facilities Manager

Ottobock

full-time

Posted on:

Location Type: Office

Location: Detroit • Missouri • United States

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About the role

  • Receive, triage, and prioritize service requests through email, and eventually the facilities management system.
  • Evaluate urgency, business impact, and resource requirements to determine appropriate response times.
  • Assign and monitor service requests to internal teams or external vendors through established workflows.
  • Ensure adherence to service level agreements (SLAs) and corporate quality standards.
  • Dispatch work orders and track progress through completion, ensuring timely and accurate resolution.
  • Generate routine and ad hoc reports to identify trends, recurring issues, and opportunities for operational improvements, hoc reports to identify trends, recurring issues, and opportunities for operational improvements.
  • Recommend and implement enhancements to service request handling to improve customer experience.
  • Support the implementation and optimization of CAFM tools for automated tracking, workflow efficiency, and reporting.
  • Coordinate with external vendors for specialized repairs, maintenance, and project support.
  • Proactively provide clear and timely status updates, resolution timelines and vendor site visits to internal stakeholders.
  • Maintain accurate documentation of service requests, vendor activities, costs, and resolution times.
  • Develop and execute a comprehensive maintenance and preventative maintenance plan for all sites.
  • Ensure operational reliability, compliance with safety standards, and cost efficiency through proactive maintenance strategies.
  • Partner with the Indirect Procurement to identify viable vendors, participate in RFPs, and support contract negotiation and finalization.
  • Oversee signage procurement, and installation for new builds, renovations, relocations, and rebranding initiatives, managing project timelines, budgets, quality control, and vendor performance.
  • Ensure all signage complies with local building codes & permits, while coordinating closely with internal stakeholders throughout the project lifecycle.
  • Manage site decommissionings, tenant improvement allowance (TIA) work, and small-scale buildouts.
  • Coordinate with cross-functional teams, contractors, and vendors to ensure projects are delivered on time, within budget, and to specifications.

Requirements

  • Bachelor’s degree in Facilities Management, Business Administration, Engineering, Construction Management, or a related field; equivalent experience may be considered.
  • 5 - 7+ years of experience in facilities management, building operations, or maintenance leadership within a corporate, multisite (preferred), or campus environment.
  • Demonstrate a solid understanding of EHS regulations, workplace safety standards, and risk mitigation practices, ensuring facilities operations comply with all applicable local, state, and federal requirements.
  • Demonstrated experience managing service request systems, CAFM platforms, or work order management tools.
  • Must have valid Driver's License and reliable transportation.
  • Strong understanding of preventative maintenance programs, building systems, and vendor service scopes (HVAC, electrical, plumbing, signage, general maintenance, etc.).
  • Proven ability to manage multiple vendors, negotiate service contracts, and evaluate vendor performance.
  • Experience coordinating repairs, maintenance, buildouts, and signage projects across multiple locations.
  • Solid knowledge of local building codes, ADA requirements, and safety regulations as they relate to facilities management and signage installation.
  • Strong analytical skills with the ability to interpret data, generate reports, and identify trends for process improvement.
  • Excellent communication skills with the ability to provide clear, timely updates to internal stakeholders at all levels.
  • Highly organized with strong project management abilities, including scheduling, prioritization, and managing competing deadlines.
  • Proficiency in Microsoft Office Suite, especially Excel, and familiarity with CAFM or ticketing systems.
Benefits
  • Medical
  • Vision
  • Dental
  • Health savings accounts with employer contribution
  • Flexible spending account options
  • Company-paid life insurance policy
  • Paid time off
  • Company holidays
  • Floating holidays
  • 100% company-paid short & long-term disability
  • 401k match up to 3.5%
  • Paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
facilities managementbuilding operationspreventative maintenanceservice request systemsCAFM platformswork order managementvendor managementproject managementdata analysisreport generation
Soft Skills
communicationorganizational skillsanalytical skillsnegotiationprioritizationtime managementproblem-solvingteam coordinationcustomer serviceleadership
Certifications
Bachelor’s degree in Facilities ManagementBachelor’s degree in Business AdministrationBachelor’s degree in EngineeringBachelor’s degree in Construction Managementvalid Driver's License