Ottawa University

Administrative Assistant

• Oversee daily administrative operations of the remote office.
• Manage virtual calendars, schedules, and appointments for executives and teams.
• Coordinate remote onboarding and training for new employees.
• Maintain digital filing systems, records, and documentation.
• Monitor office budgets, expenses, and purchases.
• Serve as a point of contact for internal team communications and external vendors.
• Implement and streamline office procedures, tools, and workflows.
• Assist HR with employee records, remote policies, and benefits tracking.
• Prepare reports, presentations, and summaries as needed.
• Support team members with administrative tasks and project coordination.

Office Manager

Support Engineer

• Provide technical support and troubleshooting to end-users from a remote location.
• Resolve software/hardware/network issues, answer support requests, and ensure users have reliable access to the systems they need.
• Respond to help requests via email, chat, phone, or help-desk ticketing system.
• Troubleshoot problems with operating systems, software applications, hardware, and network connectivity.
• Guide users through step-by-step solutions (remote desktop, instructions, or resources).
• Escalate complex or unresolved issues to senior technicians or specialized teams.
• Log and document each support request, resolution steps, and outcomes.
• Maintain and update support knowledge bases, FAQs, or documentation.
• Provide follow-up to ensure the users issue is resolved.
• Occasionally assist with software installs, updates, or user account setups.

Help Desk Support / Help Desk Analyst

• Manage email inboxes, respond to inquiries, and route messages appropriately
• Maintain calendars, schedule meetings, and coordinate virtual events
• Prepare and edit documents, spreadsheets, and presentations
• Handle data entry, record-keeping, and file organization
• Assist with onboarding, team communication, and HR-related tasks
• Track tasks, deadlines, and project progress
• Support management with special projects and administrative needs
• Maintain confidentiality and professionalism at all times

Billing Specialist

• Prepare and send accurate invoices to customers
• Process payments, refunds, and account adjustments
• Review billing data for accuracy and completeness
• Maintain digital financial records and documentation
• Reconcile accounts and identify discrepancies
• Respond to billing inquiries and resolve payment issues
• Coordinate with accounting, finance, and customer service teams
• Generate billing reports and summaries for management
• Ensure compliance with company policies and financial regulations