Customer Service Representative

Otra

full-time

Posted on: 3/31/2026

Location Type: Remote

✨ AI Apply

About the role

Building a rapport with the clients is key to being successful.
Connect with clients via phone/email/chat/and or social media to assist them with all their travel needs
A big part of what we do is researching the best deals, customs, weather, activities they can add while there, and more.
We teach you how to get all the info you need, to book any type of travel, whether it be cruise, resort, groups, or more.
We book directly with the vendors, and you will need to learn what vendors are best to use for the location your clients want to go to.
You will learn how to book air, resort, car rentals, Theme Park tickets, sporting events, cruises, show tickets, concerts, and more.
Develop and maintain a knowledge base of the evolving products and services.
The travel industry is always changing, and we offer trainings on new resorts and more so you can be more valuable to your clients.
By providing outstanding customer service before, during, and after their vacation, that ensures happy repeat clients.
By maintaining excellent client records, you will be able to assist repeat clients more easily.

Must have a Smartphone, tablet and/or computer/laptop with reliable internet access
Previous experience in Customer Service a plus, but not required
Must be at least 18 years of age
Be ready to be flexible in your daily routine since client's needs are always changing!
Possess excellent written and verbal communication, and time management skills
Self-motivated and able to adapt and comprehend changes in the travel industry
High level of confidence, enthusiasm, and positive attitude

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicecommunicationtime managementself-motivatedflexibilityadaptabilityenthusiasmpositive attituderapport building