othermo GmbH

Engineer

• Level-2/3-Support & Incident-Handling: Ticket-Übernahme, Reproduktion/Analyse (Logs/Tracing), Debugging & Fixes in Python; saubere Übergaben an Engineering inkl. Rollout/Rollback-Hinweisen.
• Protokoll-Integration & Parametrisierung: BACnet/Modbus-Mappings (Point-Lists, Adressierung, Polling-Zyklen), Geräteschablonen und kundenspezifische Parameter von Pilot bis stabilem Wirkbetrieb.
• Automatisierungen & Tools: Entwicklung wiederverwendbarer Python-Skripte/Jobs (z. B. Konvertierungen, Checks, Batch-Konfiguration) inkl. Versionierung, Tests und Doku.
• Kundenprojekte & Rollouts: Planung, Steuerung und Kommunikation bei Onboardings/Changes; enge Koordination mit Platform & Infrastructure, Embedded Systems, Sales & Operations bis zur produktiven Übergabe.
• Qualität, Doku & Standards: Pflege von Runbooks, Checklisten, Changelogs & Wissensbasis; Definition Level 2 ↔ Level 3-Handover-Standards sowie einfache KPI-Reports.

Customer Excellence Engineer – Programmierung, Level-2/3 Support

Infrastructure Engineer

• You are responsible for schema design, operation, performance tuning and HA/backup of our PostgreSQL/TimescaleDB instances.
• You build and operate the central data platform for our IoT time-series data — robust, scalable and audit-ready.
• You optimize SQL workloads.
• You set up monitoring & runbooks (Prometheus/Grafana) and automate deployments & maintenance with Ansible/Docker/GitLab CI/CD on Linux hosts.

Data Infrastructure Engineer – PostgreSQL, TimescaleDB

Backend Engineer

• You develop and operate our IoT gateway firmware.
• You implement communication and integration modules.
• You are responsible for OTA rollouts and rollbacks.
• You ensure robust production systems through testing, monitoring, and security mechanisms.
• Together with embedded, backend and operations teams as well as with customers, you perform close-to-hardware testing.

Firmware Engineer – IoT, Linux, Python

• You develop, test and operate data- and model-based optimization and control algorithms for building and heating systems
• Deploy control strategies developed in models and simulations into real heating/energy systems
• Ensure effectiveness and stability and continuously improve strategies using IoT data
• Work closely with embedded/firmware, backend, operations and customer-facing teams
• Define interfaces and take responsibility for robust testing, documentation and monitoring

Development Engineer – Optimization, Control, Energy Systems, Python

Administrative Assistant

• Recruiting end-to-end: requirement analysis, job postings, active sourcing, screening, interviews, offers & contracting
• HR operations: contracts & amendments, master data maintenance in Personio, onboarding/offboarding, certificates, draft employment references
• Automation & self-service: Personio workflows, template packages, role/permission models, checklists
• On-site office: receiving packages and, if needed, arranging courier pickup, visitor reception, maintaining order & room/equipment standards
• On-/offboarding: logistics, procuring devices, issuing/returning equipment, inventory/asset tracking, initial trainings
• People/Performance: cadence & preparation of feedback and goal-setting conversations (OKRs/sprints), templates & follow-ups

HR Generalist – Office Manager

Manager

• Accompany B2B customers from project handover by Sales to a successful transition into regular operations
• Independently conduct onboarding and training — digitally, by phone, or on-site when needed
• Handle technical and organizational customer inquiries in 1st- and 2nd-level support and coordinate internally for complex cases
• Identify process bottlenecks from the customer’s perspective and proactively propose improvements
• Maintain reliable documentation in tools (ClickUp, HubSpot, etc.) and ensure clarity within the team
• Work closely with Sales, Tech, and Ops to transition project customers into stable operating models
• Build internal know-how and share it to support the development of the Customer Excellence team

Customer Excellence Engineer – Programmierung, Level-2/3 Support

Data Infrastructure Engineer – PostgreSQL, TimescaleDB

Firmware Engineer – IoT, Linux, Python

Development Engineer – Optimization, Control, Energy Systems, Python

HR Generalist – Office Manager

Customer Excellence Manager