othermo GmbH

Customer Excellence Manager – Project Management, Energy, IoT

othermo GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Alzenau • Germany

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Tech Stack

IoT

About the role

  • You manage customer projects from handover by Sales through to successful transition into regular operations.
  • You coordinate larger implementation and rollout projects together with customers and internal teams from Tech, Operations and Sales.
  • You act as the primary contact for customers during the project and support phases, translating technical topics into clear, structured explanations.
  • You handle technical and organizational inquiries, coordinate internally on more complex issues, and support structured bug‑fix and escalation processes.
  • You work closely with internal tech teams, e.g. Embedded Systems, ensuring open items are tracked thoroughly and solutions are implemented.
  • You reliably document project status, open issues and customer feedback in our tools, creating transparency for all stakeholders.
  • You contribute improvement ideas for customer management, project governance and processes and help to further professionalize our customer excellence setup.
  • You may occasionally accompany customers on site as needed.
  • In the medium term, you will additionally take on responsibility for selected CRM/HubSpot topics.

Requirements

  • You have experience in project management, technical customer support or a comparable interface role between customers and engineering.
  • You bring experience from the energy, IoT or a general technical environment and can quickly familiarize yourself with new system contexts.
  • You have a solid technical foundation and can capture, classify and explain technical issues in a structured way (you do not necessarily need to be a software developer).
  • You communicate clearly, reliably and customer‑oriented and keep an overview even with multiple concurrent topics.
  • You work in a structured, independent and pragmatic manner and enjoy driving projects forward and managing them cleanly.
  • You speak very good German and can also communicate confidently in English in a professional context.
  • Ideally, you have already worked with CRM or ticketing tools such as HubSpot.
Benefits
  • Hybrid work model with regular presence in Alzenau (typically 2–3 days on site) and occasional travel to customers.
  • Short decision‑making lines, modern tools and plenty of scope for personal initiative and pragmatic solutions.
  • Development prospects in a growing company, e.g. toward a senior role, a technical focus or CRM/process responsibility.
  • A meaningful working environment close to technology, customers and the energy transition in existing buildings.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtechnical customer supportstructured documentationbug-fix processesescalation processestechnical issue classificationcustomer managementproject governance
Soft Skills
clear communicationcustomer-orientedstructured workindependent workpragmatic approachmulti-taskingproblem-solving