Account Manager
Digital Direction
Cloud
Account Manager
OSR Manage
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteSalary
💰 $48,000 per year
Job Level
JuniorMid-Level
Tech Stack
CloudCyber SecurityVoIP
About the role
- Serve as the primary point of contact for assigned clients, ensuring retention and satisfaction.
- Conduct monthly touchpoints and quarterly business reviews to strengthen relationships.
- Develop a deep understanding of each client’s business and IT environment.
- Proactively upsell and cross-sell services based on client needs.
- Perform whitespace analysis to identify growth opportunities.
- Collaborate with internal teams to align client strategies with future needs.
- Prepare and deliver accurate quotes, proposals, and orders while ensuring pricing accuracy and margin compliance.
- Manage vendor relationships, including deal registration and pricing adjustments.
- Track activities in CRM and provide timely reporting.
- Respond promptly to client requests via phone, email, chat, text, or social platforms.
- Support projects, operations, and administrative client needs.
Requirements
- 2–4 years of proven experience as an Account Manager
- Bachelor’s degree or equivalent professional experience
- Strong background in customer service
- Ability to build and maintain long-term, mutually beneficial client relationships
- Skilled in upselling, cross-selling, and sales strategies
- Successful track record of managing multiple accounts simultaneously
- Strong persuasion and negotiation abilities
- Sound judgment, patience, and problem-solving skills
- Analytical and detail-oriented approach
- Excellent written and verbal communication skills
- Experience tracking activities in CRM and providing timely reporting
- Ability to prepare and deliver accurate quotes, proposals, and orders
- Experience managing vendor relationships, deal registration, and pricing adjustments
- Comfortable responding to clients via phone, email, chat, text, and social platforms
- Support projects, operations, and administrative client needs
