Account Manager

OSR Manage

full-time

Posted on: 9/6/2025

Location: Wisconsin • 🇺🇸 United States

✨ AI Apply

💰 $48,000 per year

JuniorMid-Level

CloudCyber SecurityVoIP

About the role

Serve as the primary point of contact for assigned clients, ensuring retention and satisfaction.
Conduct monthly touchpoints and quarterly business reviews to strengthen relationships.
Develop a deep understanding of each client’s business and IT environment.
Proactively upsell and cross-sell services based on client needs.
Perform whitespace analysis to identify growth opportunities.
Collaborate with internal teams to align client strategies with future needs.
Prepare and deliver accurate quotes, proposals, and orders while ensuring pricing accuracy and margin compliance.
Manage vendor relationships, including deal registration and pricing adjustments.
Track activities in CRM and provide timely reporting.
Respond promptly to client requests via phone, email, chat, text, or social platforms.
Support projects, operations, and administrative client needs.

2–4 years of proven experience as an Account Manager
Bachelor’s degree or equivalent professional experience
Strong background in customer service
Ability to build and maintain long-term, mutually beneficial client relationships
Skilled in upselling, cross-selling, and sales strategies
Successful track record of managing multiple accounts simultaneously
Strong persuasion and negotiation abilities
Sound judgment, patience, and problem-solving skills
Analytical and detail-oriented approach
Excellent written and verbal communication skills
Experience tracking activities in CRM and providing timely reporting
Ability to prepare and deliver accurate quotes, proposals, and orders
Experience managing vendor relationships, deal registration, and pricing adjustments
Comfortable responding to clients via phone, email, chat, text, and social platforms
Support projects, operations, and administrative client needs