OSR Manage

System Administrator

• Manage internal technology systems including RMM, PSA, EDR, SIEM, DNS filtering, ITDR, application whitelisting, and RPA platforms
• Develop, optimize, and document automation workflows to improve operational efficiency
• Serve as the technical escalation point for Level 1 and Level 2 support teams
• Execute IT projects within timelines and budgets, coordinating across teams
• Maintain robust security posture across all internal and client-facing systems
• Mentor junior team members and provide guidance on best practices
• Report on technical metrics, project progress, and system performance to leadership

System Administrator, Nearshore Preferred

Sales

• Develop and deliver training programs for sales representatives within the IT and MSP industry
• Conduct virtual sessions via Microsoft Teams and other online platforms
• Create engaging, clear, and educational training materials
• Adapt quickly to new processes, technologies, and strategies
• Collaborate with management to improve training outcomes and sales performance
• Monitor progress and provide feedback to trainees

Sales Trainer – Nearshore Preferred

Account Manager

• Serve as the primary point of contact for assigned clients, ensuring retention and satisfaction.
• Conduct monthly touchpoints and quarterly business reviews to strengthen relationships.
• Develop a deep understanding of each client’s business and IT environment.
• Proactively upsell and cross-sell services based on client needs.
• Perform whitespace analysis to identify growth opportunities.
• Collaborate with internal teams to align client strategies with future needs.
• Prepare and deliver accurate quotes, proposals, and orders while ensuring pricing accuracy and margin compliance.
• Manage vendor relationships, including deal registration and pricing adjustments.
• Track activities in CRM and provide timely reporting.
• Respond promptly to client requests via phone, email, chat, text, or social platforms.
• Support projects, operations, and administrative client needs.