OSR Manage

Account Manager

• Serve as the primary point of contact for assigned clients, ensuring retention and satisfaction.
• Conduct monthly touchpoints and quarterly business reviews to strengthen relationships.
• Develop a deep understanding of each client’s business and IT environment.
• Proactively upsell and cross-sell services based on client needs.
• Perform whitespace analysis to identify growth opportunities.
• Collaborate with internal teams to align client strategies with future needs.
• Prepare and deliver accurate quotes, proposals, and orders while ensuring pricing accuracy and margin compliance.
• Manage vendor relationships, including deal registration and pricing adjustments.
• Track activities in CRM and provide timely reporting.
• Respond promptly to client requests via phone, email, chat, text, or social platforms.
• Support projects, operations, and administrative client needs.