Key Account Manager
OSEA Malibu
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $75,000 - $110,000 per year
About the role
- Execute on key account plans and strategies, promotional programs, seasonal initiatives, and launch workflows with precision and timeliness.
- Serve as the primary day-to-day contact for ULTA and Nordstrom merchants, operations partners, and cross-functional support teams, ensuring clear and proactive retailer and internal communication.
- Manage product assortment inclusive of all SKU setup, updates, forms, submissions, and item maintenance within retailer systems (e.g., ULTA Portal, Nordstrom forms).
- Collect and ensure timely delivery of meeting agendas, recaps and ensure on-time delivery and communication of all retailer deliverables, ensuring internal teams are aligned throughout.
- Coordinate cross-functional alignment for all retailer initiatives by managing timelines, deliverables, calendars, and workflow communication.
- Ensure timely circulation of retailer updates, program requirements, and action items to internal teams and confirm follow-through.
- Maintain accurate trackers, launch documents, promotional files, retailer forms, and executional tools to ensure operational accuracy and visibility.
- Support field and education partners with store-level updates, merchandising needs, and communication of retail priorities.
- Troubleshoot executional or operational issues identified through retailer communication and coordinate internal support where needed.
- Build strong, trust-based relationships with retailer partners through consistent communication, reliability, and attention to detail.
Requirements
- 3+ years of experience in account management, retail operations, or sales support, preferably within beauty, personal care, or CPG.
- Demonstrated ability to manage detailed timelines and complex workflows with exceptional attention to detail.**Experience working with major beauty retailers (ULTA, Nordstrom, Sephora, Target, etc.) strongly preferred.
- Strong written and verbal communication skills; confident managing daily retailer conversations and cross-functional coordination.
- Analytical skills with the ability to interpret weekly sales performance and identify executional opportunities or risks.
- Strong experience with Excel/Google Sheets, Powerpoint/Google Slides, Google Suite preferred.
- Highly organized, proactive, resourceful, and solutions-oriented.
- Comfortable operating in a fast-paced, growth-oriented environment.
- Must reside in the United States to be considered for this position (PST or CST time zones preferred).
- Please note that visa sponsorship is not available for this position.
Benefits
- Medical, dental, and vision
- Flexible Spending Account (FSA)
- Quarterly wellness and technology stipend
- 401(k) match (up to 4%)
- New hire work from home stipend
- Up to 3 months of parental leave for eligible team members
- Flexible PTO
- Paid company holidays
- 4 days to volunteer per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementretail operationssales supporttimeline managementworkflow managementanalytical skillsexecutional opportunitiesattention to detail
Soft skills
written communicationverbal communicationcross-functional coordinationorganizational skillsproactiveresourcefulsolutions-oriented