OSEA Malibu

People Operations

• Responsibilities
• Employee Experience & Team Support
• - Support day-to-day People Operations activities while helping foster a positive, inclusive, and engaging employee experience across the organization
• - Serve as a first point of contact for employee questions, escalating inquiries in a timely manner
• - Be present in-office two days per week to provide hands-on HR and workplace support to team members, serving as an on-site go to resource for employees needs and questions.
• - Proactively support team members in-office, addressing day-to-day needs and identifying opportunities to improve the employee and workplace experience
• - Coordinate all-team meetings, company-wide celebrations, and internal communications (including team newsletter updates), ensuring smooth execution and clear messaging
• - Provide light IT support (e.g., basic troubleshooting, equipment coordination)
• - Ensure company distribution lists are up to date
• Culture & Engagement
• - Support and execute company-wide engagement initiatives, social events, and team-building activities that reinforce company culture and values
• - Manage employee recognition programs, including Employee of the Quarter (Sea Star Award), overseeing nominations, coordination, and announcements
• - Assist in planning celebrations, milestones, and moments that strengthen employee connection and morale
• - Gather employee feedback related to engagement initiatives and share insights with the People team
• Onboarding & Offboarding
• - Coordinate end-to-end onboarding and offboarding processes, including scheduling, documentation, system access, and equipment logistics, in partnership with hiring managers, IT, and People Operations
• - Maintain, update, and continuously improve onboarding resources and materials
• - Gather and analyze 90-day new hire feedback to identify trends and drive continuous improvement
• - Support offboarding processes with professionalism and care, ensuring compliance and a positive final employee experience
• HRIS, Data & Compliance
• - Maintain accurate, up-to-date employee data, files, and documentation
• - Track required trainings, certifications, and acknowledgements, ensuring completion and proper documentation
• - Execute routine audits of employee data and documentation to ensure accuracy and compliance
• - Provide support in the interpretation and implementation of OSEA’s HR policies and guidelines
• Benefits Administration
• - Assist with benefits administration, leave management, and benefits-related inquiries

People Operations Manager

Marketing

• As Retention & Loyalty Marketing Manager, you will own and evolve OSEA’s CRM and lifecycle marketing ecosystem—including email, SMS, direct mail, loyalty, and subscription programs.
• - Plan calendar, brief and execute email, SMS and direct mail campaigns to engage and retain customers.
• - Create and implement automated campaigns that elevate the brand messaging while driving conversion to meet goals.
• - Segment customer lists based on behavior, demographics, and preferences for highly targeted communication.
• - Monitor, analyze, and report on performance metrics, providing recommendations to optimize campaigns and automated messaging and drive continuous improvement.
• - Oversee and optimize the subscription program, driving customer acquisition, retention, and lifetime value.
• - Collaborate with cross-functional teams to enhance subscription offerings and customer experience.
• - Lead the ongoing optimization, management, and execution of the Sea Rewards loyalty program to strengthen customer retention and lifetime value.
• - Develop and implement new point-based reward structures, exclusive perks, and personalized incentives that deepen engagement and encourage repeat purchases.
• - Analyze loyalty and customer data to uncover behavioral insights, and translate findings into program enhancements that improve participation, engagement, and overall program performance.
• - Develop comprehensive customer journey maps to identify key touchpoints for effective communication.
• - Implement strategies to guide customers through the entire lifecycle, from acquisition to advocacy.
• - Work collaboratively with other teams to ensure a seamless and consistent customer experience.
• - Analyze behavioral touchpoints to optimize and increase customer retention rate.