Technical Support Analyst, HealthTech
OSCAR Pro
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$55,000 per year
About the role
- Provide front-line assistance to healthcare professionals for technical issues
- Collaborate with internal teams to strengthen support processes and enhance documentation
- Create and maintain user-friendly guides for customers and internal teams
- Identify opportunities to improve workflows and enhance the support experience
Requirements
- Customer service, call centre, or technical support experience
- Technical aptitude and comfort with software
- Analytical and resourceful with problem-solving skills
- Strong written and verbal communication skills
- Attention to detail in documentation
- Respect for compliance and privacy standards in healthcare technology
Benefits
- Remote-first work environment
- Opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group
- Supportive culture that balances professional success with personal well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem-solvinganalyticalresourcefulstrong written communicationstrong verbal communicationattention to detail