Director – Autopilot Managed Services
Ortiz Property Group @ REAL Broker
full-time
Posted on:
Location Type: Hybrid
Location: Denver • California • Colorado • United States
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Salary
💰 $180,000 - $220,000 per year
Job Level
About the role
- Cultivate a high-performing team by developing individual team members and setting clear expectations and definitions of success for the team
- Evaluate, develop, and make recommendations for all of our managed services offerings - including pricing, bundling, and delivery
- Manage the PnL for Autopilot services
- Deliver a thoughtful, long-term roadmap for managed services, aligned with the corporate strategy, to optimize the success of our business overall
- Definition, execution and reporting on the team OKRs
- Create and improve team operations, including processes to optimize collaboration across teams, and documentation
- Investigate, define, and implement automations to drive efficiency and accuracy; own the metrics for the team to get you there; be obsessed with measurement and continuous improvement for both the business and the customer value delivered
- Collaborate closely with the product team to share feedback on pain points and bottlenecks, and to provide guidance on future features and enhancements
- Collaborate closely with the customer success team to ensure value for our shared customers, including handling customer escalations
- Collaborate closely with automation engineers and our analytics team to understand how processes can be optimized or automated
- Collaborate with third party vendors to build partnerships that result in measurable growth or ROI for the business
Requirements
- 5+ years of strategic managed services leadership, licensing operations, or product management leading a services portfolio
- 2+ years of leading & developing a high-performing team
- A strong track record of problem solving and a “roll up your sleeves” mentality
- Experience in the insurance or insurance compliance industry, including licensing compliance
- Experience with Salesforce is a plus
- High growth startup experience is a plus
Benefits
- Annual company bonus program
- Equity in the form of stock options
- Health Benefits
- Medical - Cigna plans with 100% employer paid premiums on 2 plan options
- Dental - 100% paid premium plan for you and your dependants
- Vision - 100% paid premium plan for you and your dependants
- Employee Assistance Plan
- 401(k) retirement savings plan
- HSA employer contributions
- Flexible PTO
- 12 paid holidays per year
- 12 weeks parental leave w/generous return to work stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
managed servicesP&L managementOKR definitionprocess optimizationautomation implementationmetrics analysisproblem solving
Soft Skills
team developmentcollaborationleadershipcustomer escalation handlingcontinuous improvement