Orthofix

Administration

• Lead the strategic design and continuous improvement of OTC processes to support revenue integrity and business scalability
• Develop and implement standardized best practices across sales entities to reduce friction and improve order accuracy
• Drive automation and digital transformation initiatives within order processing to enhance efficiency and reduce cycle times
• Serve as the primary liaison between Sales (RVPs), OTC, AR, and Payer Development to ensure alignment and transparency
• Facilitate strategic onboarding of new sales entities and acquisitions, ensuring seamless integration into OTC workflows
• Partner with Finance and Compliance to ensure order processing supports timely and accurate revenue recognition
• Oversee reversal management and AOB processes, removing administrative burden from field leadership
• Establish KPIs and dashboards to monitor OTC performance and identify areas for improvement

Director of Insurance Administration

Therapist

• Provide direct, personal, and timely service representing Orthofix in a professional and straightforward manner where and when applicable.
• Conduct Patient Calls to educate, gather information, and capture relevant information related to servicing with BGT devices.
• Assist with Patient Fittings virtually. In person where and when applicable.
• Support Territory Managers, accounts and patients within your region.
• Assist with educational meetings with patients and office staff regarding the benefits of the Orthofix stimulation products.
• Discuss explanation of benefits and financial responsibilities with patients.
• Facilitate paperwork collections for order submissions.
• Coordinate all patient service and patient experience activities in conjunction with TM, ASM and RVP.

Patient Care Coordinator – Bone Growth Therapy, Fracture

• Support Territory Managers (TMs) and Associate Territory Managers (ATMs)
• Provide detailed document review, organization, procedure coordination, and management
• Communicate with colleagues, patients, medical staff, and cross-functional internal departments
• Review, revise, and manage documentation; submit clean order packets for internal review
• Manage wholesale orders, open orders, and AOBS with corrective actions
• Track patient information and interactions with physician spreadsheet
• Contact patients for fitting appointments and provide education of the device
• Inventory control: order inventory for all TM/ATMs and track serial numbers
• Onboard TM/ATMs with new hire expectations
• Forward relevant information to TM/ATMs for fittings and ensure order completion

Territory Operations Manager – Bone Growth Therapy, Fracture

Account Manager

• Promote and distribute Orthofix products and services to achieve sales results at or above established quotas for total and individual product segments.
• Provide direct, personal and timely service, via a consultative approach, to physicians, patients, managed care or other payers.
• Work directly with physicians, patients and authorized distributors to promote and distribute bone growth therapy devices.
• Provide education and support at the local and national hospital accounts; attend local, state and national meetings and conventions as needed.
• Develop new target accounts (physicians and third party payers) and maintain existing ones for current and future division products.
• Train medical personnel and patients in the proper use and care of Orthofix products.
• Continually develop technical and sales skills and demonstrate proficiency in technical knowledge of products, clinical and sales tools.
• Prepare reports and execute programs and policies at the direction of the Regional VP of Sales and National VP of Sales.
• Provide service and problem solving to customers (clinicians and patients) in a timely fashion.
• Provide paperwork required to complete and execute sales orders, e.g., prescriptions, letters of medical necessity, etc.

Territory Manager, Bone Growth Therapies – Fracture

• Partner with Territory Manager to promote Orthofix products and services and achieve sales results at or above established quotas.
• Provide direct, personal and timely consultative service to physicians, podiatrists, patients, managed care or other payors.
• Manage, direct, and assist any authorized Orthofix distributor within territory.
• Support Territory Managers, accounts and patients within geography.
• Assist with patient fittings: conduct educational meetings with patients and office staff regarding benefits of Orthofix stimulation products.
• Discuss explanation of benefits and patient responsibilities; facilitate paperwork collections for order submissions; field patient phone calls.
• Collect and submit HIPPA covered information related to orders.
• Regular travel within territory and lifting/transport of products and literature.

Associate Territory Manager – Bone Growth Therapy, Fracture

• To assist Territory Managers in achieving sales results at or above established quotas for total and individual product segments.
• To provide direct, personal and timely service, via a consultative approach, to physicians, podiatrists, patients, managed care or other payors, representing Orthofix in a professional and straight forward manner.
• Additional responsibilities will include managing, directing, and assisting any authorized Orthofix distributor.
• Some shift in emphasis from calling on doctors to calling on payors is dictated by changes in the health care environment.
• Supporting Territory Managers, accounts and patients within your geography.
• Assist with patient fittings including the following activities:
• Conduct educational meetings with patients and office staff regarding the benefits of the Orthofix stimulation products.
• Discuss explanation of benefits and patient responsibilities.
• Facilitate paperwork collections for order submissions.
• Field patient phone calls.
• Collect and submit HIPPA covered information related to orders.
• Regular attendance required.