Orro Group

Manager

• Own the Major Incident Management process for events affecting Orro and our customers, leading the response from the moment an incident is raised through to restoration and follow up
• Chair bridge calls, coordinate resolver groups across multiple technical domains, and keep customers and internal stakeholders informed throughout
• Work closely with Incident, Problem and Change Management teams to ensure every major incident is properly closed out, and you will be the escalation point to the Executive Team when business impact is critical
• Lead, chair and drive all Major Incident investigation activities, bridge calls and resolver group coordination
• Prioritise incidents based on urgency and customer impact, and own the path to restoration via workaround or permanent fix
• Matrix manage technical teams across multiple disciplines under pressure, keeping focus and momentum on resolution
• Communicate clearly and confidently with stakeholders at every level, from engineers to executives, in both verbal and written form
• Produce and maintain Major Incident documentation including escalation paths, communication plans and response procedures
• Ensure Post Incident Reviews, Problem records and Change records are completed and that lessons learned feed back into the process
• Refine the Major Incident Management process over time to improve speed, quality and consistency of response

Major Incident Manager

Network Engineer

• Provide Level 2 technical support across LAN, WAN, WLAN, and SDWAN environments, acting as an escalation point for the wider support team
• Diagnose and resolve complex network faults across Cisco, Meraki, and Juniper infrastructure
• Support and maintain Cisco Wireless environments including AirOS and 9800 WLC platforms
• Work with Cisco Catalyst Centre (DNA C) as part of day to day operations and fault resolution
• Build and maintain strong relationships with internal teams and customer stakeholders
• Participate in on call rotation to support after hours incident response

Network Engineer, L2

• You will be the technical escalation point for complex networking and security issues across a major enterprise customer's Cisco Meraki estate
• The role spans incident, problem, change, capacity and release management
• You will work closely with our Service Desk, Cyber and Cloud teams to keep the environment running and continuously improving
• Expect to be on call as part of a roster, on site with the customer two days a week, and in our Brisbane office one day a week
• Own and resolve complex Level 2 escalations across routing, switching, firewall and security that Level 1 cannot close
• Configure, maintain and troubleshoot enterprise Cisco Meraki environments including routing, switching, wireless and SD WAN
• Lead incident response and root cause analysis on network outages and security events
• Deliver project work including deployments, technology refreshes, migrations and customer onboarding
• Support firewall, VPN and secure connectivity across multi vendor environments
• Keep network diagrams, IP schemas and technical SOPs accurate and current
• Contribute to automation initiatives and the long term technology roadmap

• Consolidate what's working into a single framework and run it day to day
• Surface capacity, identify fit, and partner with project managers, delivery leads, and Talent Acquisition
• Use AI and automation to streamline data capture, surface, and report
• Roll the framework out across project teams and practices, driving adoption
• Track allocation and capacity, identify underutilised people, recommend internal redeployment
• Engage with the vendor and partner network for fast, accurate availability responses
• Partner with Talent Acquisition for hiring or contractor decisions based on capacity gaps

Resource Manager

Security Engineer

• Support the ongoing maintenance of Orro's Information Security Management System
• Ensure our policies, procedures and control documentation stay accurate, consistent and audit ready
• Keep the document set in order, supports compliance activities across ISO 27001 and IRAP
• Help maintain risk registers and control tracking in Excel under the guidance of senior team members
• Assist with mapping controls to ISO 27001, NIST and ISM requirements with direction from the team

Compliance Specialist – Group Security

• Work directly with enterprise and government customers to scope, deploy and operate vulnerability management programs using the Rapid7 Insight Platform
• Translate technical findings into prioritised remediation strategies and communicate progress clearly to both technical teams and senior stakeholders
• Conduct vulnerability scans and assessments, analysing findings by context and risk to produce actionable remediation recommendations
• Develop and maintain vulnerability management policies, procedures and standards tailored to each customer environment
• Build automation playbooks using InsightConnect to improve service delivery and the quality of customer insights
• Produce tailored reports that communicate vulnerability management status and progress to both technical and non-technical audiences
• Mentor and support high performing technical team members across engagements
• Collaborate with internal and customer teams to ensure alignment with frameworks including Essential 8, NIST CSF, CIS18 and ISO/IEC 27000

Major Incident Manager

Network Engineer, L2

Network Engineer, L2

Resource Manager

Compliance Specialist – Group Security

Cyber Security Specialist – Vulnerability Management