Orion Health

Implementation Specialist

• Install and configure software and hardware components to provide effective solutions
• Liaise with and provide support to clients during implementation
• Facilitate knowledge transfer to clients
• Interact with Project Manager and Project Team to ensure solutions meet requirements
• Design, configure, test, and document applications based on functional and business requirements
• Maintain and document code/configurations for proper versioning
• Participate in multiple stages of testing (Unit, System, Integration, Performance, Regression)
• Prepare and maintain technical documentation for project team and client deliverables
• Install/deploy completed software or demo products
• Assist with transitioning and operationalizing implemented solutions with the support team

Implementation Consultant

DevOps Engineer

• Ensure the reliability, availability and performance of cloud infrastructure and operating systems.
• Design, manage and execute upgrade and maintenance schedules for clients.
• Automate infrastructure processes and implement best practices.
• Introduce new tools that enhance software delivery pipeline.
• Produce upgrade and maintenance plans for all clients under responsibility.
• Implement and review infrastructure monitoring and observability tools.

Site Reliability Engineer

Support Engineer

• Monitor application performance and respond to alerts in a cloud-based environment (AWS)
• Investigate and resolve issues using logs, message tracing, and system analysis
• Perform root cause analysis and support ongoing system stability and performance improvements
• Participate in an on-call rotation (approx. 1 week/month, low volume)
• Work with client-provided data (often via spreadsheets) to validate, clean, and troubleshoot issues
• Support management of provider directories and other client datasets
• Analyze data discrepancies and partner with clients to resolve them
• Utilize tools like Excel, SQL, and BI platforms (e.g., PowerBI, Superset) to support analysis
• Participate in client check-ins and support conversations
• Communicate technical issues and resolutions in a clear, user-friendly way
• Build strong working relationships with clients through responsive, solution-oriented support
• Work closely with implementation, infrastructure, and product teams to resolve issues
• Support deployments and configuration updates (with guidance)
• Contribute to documentation, runbooks, and process improvements

Application Support Analyst

• Install and configure software and hardware components to provide an effective solution to the client
• Liaise with and provide support to the client during the implementation
• Facilitate knowledge transfer to the client
• Apply knowledge and experience to the diagnosis and solving of problems and issues
• Interact with the Project Manager and Project Team to ensure the solution is delivered on time and meets or exceeds customer requirements
• Design, configure, test, and document applications based on project’s functional and business requirements including front-end design, database design, configuration of hardware and applications
• Maintain and document code/configurations to ensure proper versioning
• Participate and/or execute the multiple stages of testing (i.e. Unit, System, Integration, Performance, Regression)
• Prepare and maintain technical documentation for project team and client deliverables
• Installation/deployment of completed software or demo products
• Review/provide feedback on proposed solutions to be implemented
• Assist with transitioning and operationalizing the implemented solution with the support team
• Maintenance, performance tuning, and support of implemented software products
• Attend meetings and advise the project manager and solutions architect on technical issues, including enhancement feasibility and impact, estimates for changes, and status of current work