Desktop Support Engineer

Orion Health

Desktop Support Engineer at Orion Health providing front-line IT support for hybrid workforce. Managing devices and ensuring compliance with security standards across platforms for effective end-user experience.

Posted 6/25/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AndroidiOSJamfMacOS

About the role

Key responsibilities & impact

End-User Support - Be the primary point of contact for hardware, software, identity, and connectivity issues across macOS, Windows, iOS, and Android. Identify, document, and manage incidents to minimize disruption.
Identity & Access - Administer the user lifecycle in Entra ID and Active Directory — including SSO, MFA, conditional access, and group-based entitlements. Handle access requests, approvals, and quarterly access reviews.
Endpoint Management - Provision, configure, and decommission devices through MDM platforms (JAMF for macOS, ManageEngine for Windows). Maintain configuration profiles, compliance policies, and patch baselines.
Onboarding & Offboarding - Deliver a new-hire day-one experience that is fast and friendly. Provision the device, accounts, and access; walk new hires through the essentials. On offboarding, revoke access immediately, recover hardware, and leave no orphaned accounts.
Documentation - Contribute to the IT knowledge base for all users. Write and maintain runbooks, user-facing how-tos, and internal procedures.
Local Network Support - Provide local office networking support: Wi-Fi and ISP escalation. Partner with the network team on anything beyond local troubleshooting.
Asset Management - Keep hardware and software inventory accurate in the asset portal. Track devices through their full lifecycle — purchase, deployment, refresh, decommission, disposal.
Meeting-Room & Collaboration AV - Support meeting-room audio and video systems and remote-collaboration tooling. Ensure hybrid meetings work as reliably as in-person ones.

Requirements

What you’ll need

2 or more years in a desktop support, IT support, or end-user computing
Supporting a multi-platform user base (macOS, Windows, and mobile) in a global, hybrid or distributed workforce
Hands-on with at least one MDM platform and one identity platform in production.
Writing technical documentation
Working ticket queues against SLAs

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Orion Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 1993 Orion Health is revolutionising global healthcare so that every individual receives the perfect care for them. It’s leading the world away from traditional broken healthcare systems, towards a future where people are in control of their wellness and able to beat illnesses before they appear. Desktop Support Engineer 🔥 5 minutes ago 🏢🏡 Toronto – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Android iOS Jamf MacOS Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
End-User Support - Be the primary point of contact for hardware, software, identity, and connectivity issues across macOS, Windows, iOS, and Android. Identify, document, and manage incidents to minimize disruption.
Identity & Access - Administer the user lifecycle in Entra ID and Active Directory — including SSO, MFA, conditional access, and group-based entitlements. Handle access requests, approvals, and quarterly access reviews.
Endpoint Management - Provision, configure, and decommission devices through MDM platforms (JAMF for macOS, ManageEngine for Windows). Maintain configuration profiles, compliance policies, and patch baselines.
Onboarding & Offboarding - Deliver a new-hire day-one experience that is fast and friendly. Provision the device, accounts, and access; walk new hires through the essentials. On offboarding, revoke access immediately, recover hardware, and leave no orphaned accounts.
Documentation - Contribute to the IT knowledge base for all users. Write and maintain runbooks, user-facing how-tos, and internal procedures.
Local Network Support - Provide local office networking support: Wi-Fi and ISP escalation. Partner with the network team on anything beyond local troubleshooting.
Asset Management - Keep hardware and software inventory accurate in the asset portal. Track devices through their full lifecycle — purchase, deployment, refresh, decommission, disposal.
Meeting-Room & Collaboration AV - Support meeting-room audio and video systems and remote-collaboration tooling. Ensure hybrid meetings work as reliably as in-person ones. 🎯 Requirements
2 or more years in a desktop support, IT support, or end-user computing
Supporting a multi-platform user base (macOS, Windows, and mobile) in a global, hybrid or distributed workforce
Hands-on with at least one MDM platform and one identity platform in production.
Writing technical documentation
Working ticket queues against SLAs Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Application Support Analyst 🕒 June 12 Aviso Wealth 501 - 1000 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Application Support Analyst managing enterprise software applications for Aviso Wealth. Responsible for application delivery, monitoring, and client support in a hybrid work environment. 🏢🏡 Toronto – Hybrid 💵 $80k - $87k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Technical Support Engineer 🕒 June 10 Sentry 201 - 500 ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Technical Support Engineer at Sentry supporting elite developers and resolving complex issues. Combining human expertise with automated systems for best-in-class technical support. 🏢🏡 Toronto – Hybrid 💵 CA$100k - CA$125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Distributed Systems Java JavaScript Microservices Python Ruby Go IT Solution Support Engineer 🕒 May 29 Bluewaves Mobility Innovation 51 - 200 📡 Telecommunications 🔧 Hardware ☁️ SaaS Website LinkedIn All Job Openings Technical bridge between BMI and enterprise customers for IT integration and Tier 2/3 support. Handling onboarding, IT integration, and support across deployment lifecycle. 🏢🏡 Toronto – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud DNS Jamf Kubernetes Linux NFS Vault Product Support Analyst 🕒 May 27 CMiC 201 - 500 ☁️ SaaS Website LinkedIn All Job Openings Product Support Analyst at CMiC providing support for construction software. Engaging with clients and internal teams to resolve issues and enhance user experience. 🏢🏡 Toronto – Hybrid 💵 $45k - $55k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇫🇷 French Required Technology Support Technician 🕒 May 24 Mahoney Asset Management 1 - 10 💸 Finance 👥 B2C Website LinkedIn All Job Openings Technology Support Technician at PICTON Investments providing technical support and network stability. Collaborating with colleagues to maintain optimal workstation performance in a dynamic environment. 🏢🏡 Toronto – Hybrid 💵 $65k - $75k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer DNS TCP/IP View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

desktop supportend-user computingtechnical documentationMDM platformsidentity platformsincident managementconfiguration managementasset managementnetwork troubleshootingaudio and video systems support

Soft Skills

communicationproblem-solvingcustomer servicecollaborationorganizationattention to detailtime managementadaptabilityteamworkinterpersonal skills