Origence

Operations

• Coordinate and supervise the day to day operations of the onboarding team
• Train and develop new clients (sellers/lenders)
• Ensure agreements and orders are in compliance to revenue & company policy
• Supervise team productivity to ensure SLA commitment
• Responsible for monthly audits; ensure all service request within Cherwell ticketing system are processed accurately and timely
• Resolve and track issues/inquiries from Sales
• Maintain security and integrity controls of all confidential client data
• Assist with the creation of a comprehensive training program for staff

Operations Supervisor

• Staff Development & Onboarding Compliance: Train and provide or identify development opportunities for the staff.
• Supervise the teams productivity to ensure SLA commitment (service level agreement) and direct the necessary daily activity to ensure client satisfaction and business objectives are being met.
• Responsible for monthly audits; ensure all service request within Cherwell ticketing system are processed accurately and timely for revenue recognition.
• Resolve and track issues / inquiries from Sales as they arise and address root-cause problems.
• Assist with the creation of a comprehensive training program for staff, related to product support.
• Make recommendations for process enhancements related to assigned systems/products.
• Participate in department audits, working with auditors and updating or report recommended solutions.
• Provide analysis and reporting related to service request and/or client setups.
• Maintain Procedure manual and forms of any changes to business policies and procedures.

Operations Supervisor

Supervisor, Operations