Supervisor, Operations

Origence

Operations Supervisor coordinating onboarding processes and compliance at Origence. Driving improvements in operations for financial solutions and client satisfaction.

Posted 7/3/2026full-timeGreenwood Village • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $52,400 - $65,600 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Staff Development & Onboarding Compliance: Train and provide or identify development opportunities for the staff.
Supervise the teams productivity to ensure SLA commitment (service level agreement) and direct the necessary daily activity to ensure client satisfaction and business objectives are being met.
Responsible for monthly audits; ensure all service request within Cherwell ticketing system are processed accurately and timely for revenue recognition.
Resolve and track issues / inquiries from Sales as they arise and address root-cause problems.
Assist with the creation of a comprehensive training program for staff, related to product support.
Make recommendations for process enhancements related to assigned systems/products.
Participate in department audits, working with auditors and updating or report recommended solutions.
Provide analysis and reporting related to service request and/or client setups.
Maintain Procedure manual and forms of any changes to business policies and procedures.

Requirements

What you’ll need

A Bachelors Degree in Business, Business Administration, Information Management, or the equivalent of experience
A minimum of 3 years experience working in an Operations environment, driving improvements that have resulted in measurable business impact
A minimum of 2+ years experience in a supervisor or lead capacity.
Excellent business communication, organizational and project management skills
Strong computer skills
Ability to create structure in ambiguous situations and design effective processes
High level of resourcefulness to be able to independently seek out resolutions
Experience building dynamic and collaborative teams remotely
Experience hitting goals and aligning a team around metrics
Experience using CRM tools such as: SalesForce, DocUsign, Cherwell ticketing systems and Clickup project management
Strong verbal, written, analytical, and interpersonal skills.
Ability to organize and prioritize work and meet deadlines.
Working knowledge of all major software applications.
Excellent knowledge on PC based computer systems, including Microsoft Word and Excel.
Knowledge of SQL database functions helpful.

Benefits

Comp & perks

Flexible Working Environment
Paid Time Off
401k (8% match)
College Tuition Benefits/ Tuition Reimbursement
Good Benefits options
Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business CommunicationOrganizational SkillsProcess DesignSQL Database FunctionsMicrosoft WordMicrosoft Excel

Soft Skills

Interpersonal SkillsResourcefulnessTeam BuildingProblem Solving