Ensure compliance with all WHS (Workplace Health & Safety) policies and procedures.
Respond to customer inquiries via ticketing system, email, and phone with a focus on timely resolution.
Provide Tier 1 and Tier 2 technical support for GeoExplorer and associated hardware/software systems.
Assist with system commissioning, configuration, and troubleshooting during project deployment.
Develop and maintain technical documentation, FAQs, and troubleshooting guides.
Deliver onboarding and training sessions for customers and internal teams.
Collaborating with Sales, Engineering, and Product teams to resolve complex issues and improve user experience.

Requirements

Commitment to all WHS policies and procedures.
Excellent verbal and written communication skills with a customer-first mindset.
Strong work ethic, problem-solving capability, and a passion for troubleshooting.
General knowledge of geotechnical instrumentation, electronics, networking, mechanics, and/or computer systems.
Experience working with geotechnical monitoring equipment or related software (total stations, piezometers, extensometers, inclinometers, settlement cells, etc).
Bilingual English & French/Spanish/Portuguese.
Experience with Orica GeoSolutions (RST/NavStar, Measurand, Syscom, 3vG, or GroundProbe) products and equipment.
Experience with industry competitor (Canary, Geokon, Campbell Scientific, Worldsensing, Sensemetrics, etc) products and equipment.
Programming knowledge (Python, Visual Basic, etc.) for advanced data analysis and automation.

Benefits

Medical on the first day worked. Basic module paid by the employer.
Dental on the first day worked. Basic module paid by the employer.
Life, Disability and Accidental Death & Dismemberment Insurance
Short and Long Term Disability
Retirement / Defined Contribution Pension Plan (DCPP)
Holidays - twelve nationally and/or provincially recognized holidays per calendar year
Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingprogrammingPythonVisual Basicgeotechnical instrumentationdata analysissystem configurationsystem commissioningnetworking

Soft Skills

communication skillscustomer-first mindsetproblem-solvingstrong work ethiccollaborationtrainingonboarding