Oregon Department of Human Services

Operations and Program Support Manager – Business Operations Manager 2

Oregon Department of Human Services

full-time

Posted on:

Location Type: Hybrid

Location: Salem • Oregon • United States

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Salary

💰 $7,537 - $11,657 per month

About the role

  • Manage and provide strategic leadership for the Paid Leave Operations and Program Support (OPS) section—encompassing Compliance, Learning & Development (L&D), Policy, and Systems—to deliver the legal framework, training, tools, and guidance that equip staff and managers to provide consistent, people-centered, equity‑driven service.
  • This position aligns and coordinates unit work plans; establishes operational policies and procedures; and leads process improvement, performance monitoring, business process mapping, tracking, and quality assurance.
  • A core function of this role is strengthening OPS’s collaborative model and feedback loop, where Compliance insights inform L&D training and curriculum needs; Policy decisions are translated into practical, accessible knowledge; and Systems ensures technology supports program design and staff workflows.
  • This position also carries out the agency’s affirmative action, diversity, equity, and inclusion goals and responsibilities.

Requirements

  • Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor’s degree in a related field.
  • Commitment to valuing diversity and promoting inclusion.
  • Demonstrates inclusive, trauma‑informed, and equity‑centered leadership while coaching across multiple supervisory levels, disparate teams, and nurturing engagement, performance, and respectful team culture based on trust.
  • Experience analyzing, developing, implementing, and evaluating policies that align with complex state statutes, federal statutes, and program objectives.
  • Demonstrated experience delivering business results through disciplined planning and monitoring of multiple initiatives; leads organizational transformation and continuous improvement, applying change‑management and learning & development principles.
  • Strong ability to build relationships and effectively influence others not directly supervised; drives cross‑functional alignment and shared outcomes across internal divisions and external stakeholders.
  • Outstanding analytical and critical‑thinking skills to identify risks and improvement opportunities—especially in new or developing program contexts—and prioritizes solutions that are practical, measurable, and aligned to program goals.
  • OED & Paid Leave knowledge strongly preferred or transferable state‑agency expertise.
Benefits
  • A workplace that balances productivity with enjoyment and encourages learning and mentoring.
  • Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
  • Work/life balance, 11 paid holidays a year, and a competitive benefits package.
  • Public Service Loan Forgiveness opportunity!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
policy developmentperformance monitoringbusiness process mappingquality assurancechange managementprogram evaluationstrategic leadershipdata analysiscontinuous improvementtrauma-informed leadership
Soft Skills
inclusive leadershiprelationship buildinginfluenceteam cultureengagementtrustcollaborationcommunicationcritical thinkingproblem solving