OrderEase

Analyst

• Serve as the internal expert of our Workday ERP system.
• Manage configurations for the system.
• Assist in implementation of Workday modules.
• Improve system processes and maintain audits of production environment.
• Support Change Management policies.
• Perform Level 2 support on application.
• Provide backup support for HRIS Manager.
• Ensure processes meet business requirements.
• Support Workday security and user permissions.
• Schedule maintenance and coordinate software updates.
• Work with SMEs to leverage Workday for business goals.

HRIS Analyst

Account Manager

• Own and develop strategic account plans across a portfolio of key clients
• Drive organic revenue growth (target: ~20–25% annually)
• Identify and execute on upsell, cross-sell, and expansion opportunities
• Map client organizations and uncover new areas of value creation
• Build long-term, executive-level client relationships
• Act as the SME for the vertical (Auto)
• Translate industry knowledge into commercial opportunities and scalable solutions
• Partner with Operations and Technology teams to shape service offerings and delivery models
• Support Sales in late-stage deals, solution validation, and onboarding
• Contribute to value proposition development and market positioning
• Help define target segments and growth opportunities within the vertical
• Identify market trends, competitive insights, and innovation opportunities
• Represent the company in client forums and industry conversations
• Partner across Sales, Delivery, and Recruitment to ensure alignment and execution
• Navigate internal trade-offs and constraints while protecting client outcomes
• Influence without authority in a fast-paced, matrixed environment

Vice President, Practice Head, Auto – Sales / Account Management

Collections

• Initiate outbound contact with unresponsive borrowers
• Negotiate payment arrangements
• Handle inbound inquiries related to account status
• Maintain accurate account documentation
• Meet productivity and performance targets

Experienced Bilingual Collections Agent, French/English

• Initiate outbound contact with unresponsive borrowers using predictive dialer, manual dialing, email, and SMS
• Negotiate payment arrangements and identify suitable payment-relief solutions.
• Handle inbound inquiries related to account status, payments, and repayment options
• Maintain accurate account documentation and follow compliance guidelines
• Meet productivity and performance targets in a high-volume environment
• Provide professional, respectful customer service while resolving sensitive financial situations

HRIS Analyst

Vice President, Practice Head, Auto – Sales / Account Management

Experienced Bilingual Collections Agent, French/English

Experienced Collections Agent