OrderEase

Content Writer

• Lead the development of highly persuasive and tailored proposals, bids, and grant applications.
• Collaborate closely with departments across the organization—including marketing, sales, product development, HR, and leadership—to identify key storytelling opportunities.
• Champion a consistent brand voice and overarching narrative across all our communications.
• Conduct thorough research and insightful interviews with internal subject matter experts from Operations, Technology, and other functions, as well as with clients and stakeholders.
• Meticulously edit and proofread all written materials for accuracy, clarity, grammatical precision, and strict adherence to our brand guidelines.
• Master the art of tailoring messages and storytelling approaches to effectively connect with diverse audiences.
• Proactively identify opportunities to improve our content development and proposal writing processes, tools, and materials.
• Juggle multiple projects simultaneously, manage deadlines effectively, and collaborate seamlessly with cross-functional teams.

Proposal Writer, Storyteller

Customer Support

• Interacts with customers/customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.
• Provides information to customers about product features.
• Helps customers when they are faced with problems or need information and/or ensures customer information is updated accurately.
• Provides professional customer support and ensures customer satisfaction.
• Engages with customers on all inbound/outbound calls, emails, and other channels of communication applicable.

Customer Service Representative

IT Support

• Role: Helpdesk Team Leader (title indicated) with responsibilities implied by leadership of helpdesk team, team development, and customer-facing support (specific duties not detailed in posting).
• Collaborate with peers and participate in team engagement activities
• Support career development and training initiatives