Orbital

Head of Operations

Orbital

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • You will own and scale core operations across the business, with particular focus on building strong foundations and enabling fast, responsible growth.
  • Own operational legal workflows including contracts, policies, and external counsel management.
  • Manage legal agencies today, with scope to support the future hire of a General Counsel.
  • Own security posture, compliance readiness, and internal IT operations.
  • Manage external vendors and agencies across infosec and IT.
  • Lay the groundwork for future hires including a Security / Infosec Lead and IT Manager.
  • Drive how Orbital becomes an AI-first business internally, embedding AI into workflows, decision-making, and internal processes across the organisation.
  • Partner with stakeholders on AI governance, risk considerations, and data practices as the company scales.
  • Own the core business operations cadence including planning, prioritisation, and execution support.
  • Build and maintain business reporting, dashboards, and operational metrics that inform leadership decision-making.
  • Own the company OKR process end-to-end, ensuring clear goals, accountability, and follow-through across teams.
  • Drive strong internal operating rhythms and cross-functional alignment.
  • Drive clear, consistent internal communications that keep teams aligned, informed, and moving fast.
  • Line-manage the Office Manager and own the day-to-day operational environment.
  • Build scalable office, tooling, and workplace processes that support a high-performing team.

Requirements

  • Bring raw horsepower, strong judgment, and a bias to action.
  • Are excited by ambiguity and comfortable building processes from scratch.
  • Have experience in at least one of the following:
  • 3–4 years at a leading consulting firm (e.g. BCG, Accenture, EY, PwC or similar), working across a range of business and operational challenges; and/or
  • Head of Operations experience at a scaling SaaS company (Series B+).
  • Know you don’t want the traditional consulting partner track and instead want to own outcomes inside a scaleup.
  • Are a natural relationship-builder who works effectively across technical and non-technical teams.
  • Are hands-on, pragmatic, and focused on shipping real improvements — not perfect slide decks.
  • Are high-potential and eager to take on increasing ownership and responsibility as the company scales.
Benefits
  • Flexible Work: We believe in flexibility, but we’re also big on in-person collaboration. This role is based in our London office (Farringdon) four days a week.
  • Preparing for your future: We match your pension contributions to help you build long-term financial security, and provide ownership in the company through options.
  • Rest and Recharge: Everyone gets 25 days of paid annual leave, plus bank holidays, so you can rest, recharge, and take care of what matters most to you.
  • Supportive Parental Leave: Generous parental leave policy designed to support all parents and caregivers in balancing family and work life.
  • Equipment & Development: As you bring value to our mission, we’re committed to bringing value to you. We want everyone who works here to leave stronger than they came in - whether that’s in skills, confidence, or career direction. That’s why we provide top-quality equipment, a personal development budget of £1,000 per year, and ongoing training opportunities to support your growth from day one.
  • Cycle to work: Reduce your carbon footprint and stay active while commuting. We know it’s an oldie but a goodie - and we’re proud to support it through our Cycle to Work scheme.
  • Belonging & Community: We’re in the process of building an inclusive, welcoming culture where everyone feels seen and valued. Expect regular team off-sites, shared lunches, and social events, with something for everyone.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational managementlegal workflowscompliance readinesssecurity postureAI integrationbusiness reportingdashboardsOKR processcross-functional alignmentprocess building
Soft Skills
strong judgmentbias to actionrelationship-buildinghands-onpragmaticadaptabilityleadershipcommunicationproblem-solvingownership