Orbia

Senior Customer Service Manager

Orbia

full-time

Posted on:

Location Type: Office

Location: Doncaster • United Kingdom

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Job Level

Senior

About the role

  • Assume responsibility for the Customer Service function in the BU Northern Europe which includes the UK and Ireland, Denmark, Finland, Norway and Sweden
  • Ensure that our customer experiences the optimal Wavin service and receives the right solution
  • Responsible for ensuring that enquiries are quickly and professionally converted into quotations and advice
  • Process orders flawlessly and smoothly guide projects through to delivery and invoicing
  • Play a pivotal role in attaining best performance while determining plans, progress and success for our BU alongside your colleagues in the BU leadership team
  • Coach and effectively lead your Customer Service teams to achieve strategic business objectives

Requirements

  • Significant experience in an international matrix organisation with a strategic and operational mindset
  • Extensive experience in a senior leadership role within a large and complex Commercial and Sales Excellence function
  • Strong commercial acumen with the ability to manipulate, interpret, report and present complex data
  • The ability to co-ordinate and forge consensus across various senior commercial stakeholders with diverging interests
  • Experience with leading/being part of change management process at organisational level
  • Proficiency in the Microsoft Office suite and knowledge of CRM platforms (ideally Dynamics) and sophisticated analytics (Power BI)
  • The ability to persuade, effectively influence and lead by example
  • Experience with B2C or B2B E-Commerce and Infrastructure project sales
  • A combination of proven coaching and inspiring leadership experience
  • Excellent communication skills across all mediums with high energy and positivity in order to lead the transformation both on culture and process thinking in our BU
  • A results driven, self-motivated, tenacious and resilient approach.
Benefits
  • Mentor and leading large, geographically dispersed teams and overseeing all HR activity including, but not limited to, recruitment and training and development
  • Partnering with Sales, Product Management and Marketing teams to integrate customer feedback into product roadmaps and service enhancements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data interpretationchange managementcommercial acumenproject salescoachingleadership
Soft Skills
communicationpersuasioninfluenceteam leadershipself-motivationresiliencetenacitypositivity