ORBCOMM

Director, Commercial Training – Enablement

ORBCOMM

full-time

Posted on:

Location Type: Hybrid

Location: OttawaCanada

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Salary

💰 CA$115,000 - CA$130,000 per year

Job Level

Tech Stack

About the role

  • Build role-based onboarding, product/solution training, process excellence, and advanced skills curricula for Sales, Marketing, Customer Success, Alliances, Deal Desk, and RevOps
  • Deliver engaging live and virtual training (workshops, cohort programs, microlearning, simulations, async modules)
  • Translate complex product, pricing, and process topics into clear, practical, and retention-friendly learning experiences
  • Own the enablement roadmap: scope, milestones, stakeholder alignment, and periodic refresh cycles
  • Create and curate playbooks, talk tracks, job aids, e-learning modules, and certification paths; govern content lifecycle (versioning, tagging, sunsetting)
  • Partner with Product Marketing and Sales Leadership to ensure training reflects current positioning, value selling, and market narratives
  • Operationalize and coach to sales frameworks (MEDDPICC, Challenger) tailored by segment, role, and motion
  • Drive adoption of CRM, BI, conversation intelligence, and enablement platforms through targeted training and reinforcement
  • Collaborate with RevOps to embed process changes (forecast cadence, pipeline stage definitions, qualification criteria) into training and certification
  • Define training impact metrics; build dashboards that connect enablement to outcomes (readiness, productivity, win rates, cycle times, CSAT/NPS)
  • Establish feedback loops with learners and leaders; run A/B content experiments and iterate based on performance signals
  • Serve as a trusted advisor to commercial leaders, sharing insights on learning trends, gaps, and prioritized interventions

Requirements

  • Bachelor’s in Business, Education, Instructional Design, or related field; or equivalent practical experience
  • 7–10+ years in commercial enablement/training with proven success designing role-based onboarding, certifications, and continuous curricula across Sales, Marketing, and Customer Success
  • Hands-on experience operationalizing sales methodologies (MEDDPICC, Challenger)
  • Ability to own an enablement roadmap end-to-end – scoping, scheduling, cross-functional alignment, and iteration – while operating as an individual contributor
  • Proficiency with LMS (e.g., Cornerstone, Workday Learning, Docebo), sales enablement platforms (Highspot/Seismic), CRM (Salesforce), BI/reporting (Power BI, Tableau), conversation intelligence (Gong/Chorus), and authoring/video tools (Articulate 360, Rise, Camtasia)
  • Comfortable defining success metrics, instrumenting programs to measure impact, and building dashboards for leaders to guide continuous improvement
  • Outstanding live and virtual facilitation; clear, compelling writing for playbooks and knowledge articles; strong executive presence to influence without formal authority
  • Experience driving adoption of new processes, tools, and behaviors across distributed teams; adept at stakeholder management and feedback loops
  • Track record delivering training to multi-region teams, with attention to localization, time zones, and cultural norms
  • Commitment to continuous learning in digital and AI literacy
Benefits
  • health and wellness coverage
  • paid time off
  • retirement or savings programs
  • flexible work arrangements
  • insurance coverage
  • lifestyle perks
  • access to employee discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
role-based onboardingcertificationscurricula designsales methodologiessuccess metricstraining impact metricscontent governancefacilitationdigital literacyAI literacy
Soft Skills
stakeholder managementexecutive presenceinfluence without authoritycollaborationfeedback loopsadaptabilitycommunicationcoachingproblem-solvingcontinuous improvement