Opus Training

Sales Operations Manager

• Build and manage onboarding programs for SDRs, Account Executives, and enterprise sellers
• Create scalable enablement systems for discovery, demos, objection handling, negotiation, and enterprise sales execution
• Develop sales certifications, onboarding tracks, and ongoing training programs
• Create enablement content including battlecards, talk tracks, onboarding materials, demo frameworks, and manager coaching guides
• Help establish consistent sales processes and best practices across the organization
• Coach reps and managers on discovery, deal progression, pipeline management, and enterprise selling
• Analyze sales performance data to identify gaps in conversion, messaging, execution, and ramp time
• Support call coaching and skill development through call reviews and feedback sessions
• Help improve rep ramp time, productivity, and quota attainment
• Reinforce a high-performance sales culture focused on accountability, consistency, and continuous improvement
• Use AI tools to improve rep productivity, coaching, prospect research, and training delivery
• Build AI-assisted playbooks, prompt libraries, call coaching workflows, and competitive intelligence systems
• Partner with sales leadership to identify opportunities for AI-driven workflow improvements
• Help operationalize AI across onboarding, outbound strategy, coaching, and sales execution
• Work with marketing to close the loop between field feedback and messaging, ensuring talk tracks, positioning, and content reflect what actually resonates with buyers
• Partner with CS and implementation to strengthen handoff quality, surface onboarding gaps that start in the sales process, and support expansion plays
• Collaborate with product on competitive positioning, release enablement, and helping reps articulate new capabilities to prospects
• Align with sales leadership on methodology, segmentation shifts, and any organizational changes that require rep readiness work
• Serve as the connective tissue between functions so that what the company is building, saying, and selling stays in sync

Sales Enablement

Sales Development Rep

• Build and manage outbound and inbound pipeline targeting enterprise accounts
• Research and map complex organizations and buying committees
• Execute multi-threaded outbound strategies across email, phone, LinkedIn, video, and AI-assisted outreach
• Use AI tools to improve prospect research, messaging, prioritization, and workflow automation
• Identify operational pain points within frontline businesses and connect them to Opus’ value proposition
• Book qualified discovery meetings for Enterprise Account Executives
• Maintain accurate CRM hygiene and pipeline data
• Collaborate with marketing, enablement, and sales leadership on account strategy and outbound campaigns
• Continuously test messaging, prompts, sequences, and workflows to improve conversion rates
• Stay current on AI GTM trends, outbound best practices, and enterprise sales motions

Enterprise SDR

Sales

• Guide exec-level buyers through long, complex decision cycles
• Drive revenue with a mix of new logo wins and account expansion
• Build and manage a robust pipeline
• Balance 20+ active customers and 15+ concurrent deal cycles
• Partner cross-functionally to ensure world-class deal execution and handoff

Enterprise Sales Director

Customer Support

• Handle inbound support monitoring emails, calls, and live chats with platform users within required SLAs
• Troubleshoot technical issues raised by customers
• Participate in on-call rotation alongside the Customer Success Team for off-hours coverage
• Reproduce and document reported bugs before routing to Product
• Be an Opus product expert, developing a deep fluency in the product
• Build and maintain our external customer knowledge base
• Administer and facilitate product update communications with customers
• Help maintain our training marketplace templates in the Opus dashboard
• Configure new customer accounts and set up their initial workspace
• Own integrations onboarding (HRIS, guest feedback systems)
• Support customers onboarding to new tools or expanding into additional products
• Build and deliver internal enablement to CS team
• Monitor the customer feedback for new features and bug trends

Sales Enablement

Enterprise SDR

Enterprise Sales Director

Implementation and Support Specialist