Lead the configuration and maintenance of critical platforms (Google Workspace, Microsoft 365, Atlassian, Slack, Lucidchart)
Drive the secure design, implementation, and management of AI tools (Gemini, NotebookLM, Slack AI, OpenAI)
Provide rapid troubleshooting and proactive support for complex application issues
Administer user accounts, permissions, and access controls
Create and maintain documentation for configurations, processes, and best practices
Partner with business stakeholders and IT teams to identify technology needs and implement impactful applications
Evaluate and implement new IT applications
Utilize KPIs to optimize SaaS licensing and manage costs
Monitor emerging SaaS and AI trends
Build, document, and execute core IT workflows
Operate with high autonomy, balancing deep-work strategic initiatives with daily operational requests
Consistently deliver results at pace required by a fast-growing, mid-market SaaS organization

Requirements

3+ years in IT, including 2+ years in IT application administration
Proven administration of core collaboration and productivity suites, including Google Workspace, Atlassian (Jira, Confluence), and other enterprise SaaS tools
Strong understanding of Google AI technologies (Gemini, NotebookLM)
Experience in designing, implementing, and governing emerging AI solutions (Slack AI, OpenAI)
Ability to manage a diverse portfolio of SaaS solutions for a remote/hybrid workforce
Deep experience managing user lifecycles, permissions, and access controls using enterprise identity platforms (Microsoft Entra ID / Azure AD strongly preferred)
Proven experience automating routine IT and IAM workflows via API scripting or identity workflow tools
Self-driven with a strong sense of urgency
Highly collaborative mindset to manage change, communicate effectively across the organization

Benefits

Comprehensive employee health coverage (all locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT application administrationAI tools implementationAPI scriptingidentity workflow automationuser lifecycle managementpermissions managementaccess control managementSaaS optimizationdocumentation creationtroubleshooting

Soft Skills

self-drivenstrong sense of urgencycollaborative mindseteffective communicationchange managementproblem-solvingstrategic initiative balancingautonomyresults-orientedproactive support