Optos

Support Engineer

• Answer all customer enquiries concerning operation and configuration of the Daytona, California, Monaco, Silverstone and Nikon Retina Station.
• Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
• Log every interaction into the CRM system.
• Call escalation to support teams for critical issues.
• Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
• Research technical and software issues to identify trends for early detection and repair.

Tier 2 Technical Support Representative

Field Engineer

• Provide field service support to Optos customer base
• Install, repair, perform preventive maintenance and train customers in the use and care of Optos instrumentation
• Support marketing shows when required
• Plan installation of new customer sites by liaising with in-house field support team and conducting a pre-installation conference call with the customer
• Provide optimum customer satisfaction on all Optos products and services
• Install, repair, perform preventive maintenance, and retrofit Optos instrument products
• Support customers on the operational aspects of the instrument, equipment and software
• Install and maintain wired computer networks
• Complete and submit all Regulatory and company required documentation
• Provide remote diagnosis/repair support when needed
• Relay field repetitive failures/quality issues to internal support specialists
• Ensure that all repair parts are on site when needed and all related CRM transactions are completed thoroughly and in a timely manner
• Test repaired instruments in all operating modes per specification
• Represent Optos at technical shows and exhibitions as required

Field Service Engineer

• Assist with installing and configuring essential software tools that support remote system monitoring.
• Identify, troubleshoot, and help resolve SQL database issues, including challenges related to systems approaching 10 GB data limits.
• Analyze data trends and prepare a comprehensive report outlining findings, progress, and recommendations.
• This internship will provide hands-on experience in database management and offer meaningful insight into proactive approaches for resolving technical issues in a production environment.

Technical Support Intern

Supply Chain

• Evaluate a defined supply chain process.
• Identify improvement opportunities.
• Create a proposal for identified updates.
• Gain necessary approvals to proceed.
• Document the current and future state.
• Implement updates.
• Revise process documentation as needed.
• Assist with training on revised process.

Tier 2 Technical Support Representative

Field Service Engineer

Technical Support Intern

Supply Chain Intern