Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Optos

Tier 2 Technical Support Representative

Optos

. Answer all customer enquiries concerning operation and configuration of the Daytona, California, Monaco, Silverstone and Nikon Retina Station.

Posted 5/7/2026full-timeMarlborough • Massachusetts • 🇺🇸 United StatesJunior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact
  • Answer all customer enquiries concerning operation and configuration of the Daytona, California, Monaco, Silverstone and Nikon Retina Station.
  • Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
  • Log every interaction into the CRM system.
  • Call escalation to support teams for critical issues.
  • Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
  • Research technical and software issues to identify trends for early detection and repair.

Requirements

What you’ll need
  • Extensive knowledge and practical experience of operating systems including Windows 7/10/11 essential.
  • PC hardware and configuration skills essential.
  • Intermediate networking knowledge required.
  • Previous experience working in a customer care environment.
  • Excellent problem solving, telephone and communication skills.
  • Knowledge of IT operations, responsibilities, workflow processes and procedures to resolve inquiries independently.
  • Good customer and vendor relationship skills.
  • Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
  • Ability to work flexibly with the team to ensure timely delivery of service.
  • Ability to produce high quality work under pressure and within tight timescales.
  • An ability to work within tight deadlines and manage time effectively.
  • Strong team player with flexible attitude to work priorities.
  • Excellent computer skills (MS Office applications and Internet browsers).

Benefits

Comp & perks
  • Highly competitive compensation and benefits package

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operating systemsWindows 7Windows 10Windows 11PC hardwarenetworkingtroubleshootingsoftware installationdatabase repairvirus removal
Soft Skills
problem solvingcommunicationcustomer carerelationship managementadaptabilityteamworktime managementflexibilitywork under pressureattention to detail