Field Service Engineer

Optos

Field Service Engineer providing technical support and training for Optos instrumentation at customer sites. Engaging with customers for installation, maintenance, and operational excellence.

Posted 4/16/2026full-timeMarlborough • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide field service support to Optos customer base
Install, repair, perform preventive maintenance and train customers in the use and care of Optos instrumentation
Support marketing shows when required
Plan installation of new customer sites by liaising with in-house field support team and conducting a pre-installation conference call with the customer
Provide optimum customer satisfaction on all Optos products and services
Install, repair, perform preventive maintenance, and retrofit Optos instrument products
Support customers on the operational aspects of the instrument, equipment and software
Install and maintain wired computer networks
Complete and submit all Regulatory and company required documentation
Provide remote diagnosis/repair support when needed
Relay field repetitive failures/quality issues to internal support specialists
Ensure that all repair parts are on site when needed and all related CRM transactions are completed thoroughly and in a timely manner
Test repaired instruments in all operating modes per specification
Represent Optos at technical shows and exhibitions as required

Requirements

What you’ll need

Bachelor’s degree or equivalent technical education gained through work experiences
Previous field service experience in the medical device industry is a plus
Basic wired and wireless network integration experience
Skilled in instrument operation, test, maintenance, alignment, and repair procedure
Ability to produce high quality work under pressure and within tight timescales
An ability to work within tight deadlines and manage time effectively
Strong team player with flexible attitude to work priorities
Excellent written and verbal communication skills
Good computer skills (MS Office applications)

Benefits

Comp & perks

Competitive compensation and benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

field service supportinstallationrepairpreventive maintenanceinstrument operationtest proceduresalignmentwired network integrationwireless network integrationremote diagnosis

Soft Skills

customer satisfactiontime managementteam playerflexibilitycommunication skillsability to work under pressureattention to detailorganizational skills

Certifications

Bachelor's degreetechnical education