Optiv

Client Success Specialist – Commercial Sales

Optiv

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Kansas • Utah • United States

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Tech Stack

Cyber Security

About the role

  • Own and coordinate all aspects of the sales cycle within assigned accounts
  • Build and execute account management plans to drive sales velocity
  • Expertly communicate the value proposition of Optiv’s cybersecurity technologies, services, and expertise
  • Build and maintain strong relationships with clients and key executive stakeholders
  • Maintain a 90% renewal retention rate and consistently achieve assigned sales goals and quotas
  • Act as a liaison between clients, vendors, technical teams, and internal stakeholders
  • Manage and support recurring renewal and maintenance contracts
  • Proactively generate renewal quotes, process orders, and assist with pricing strategies
  • Determine gross margin objectives and recommend optimal pricing approaches
  • Educate clients on contractual terms, renewal timelines, product updates, upcoming launches, and financing options
  • Assist in selling master renewal programs across the client base
  • Manage assets, contracts, RMAs, and renewal touchpoints throughout the contract lifecycle
  • Monitor and mediate client communications to ensure satisfaction and issue resolution
  • Identify upsell opportunities including refreshes, add-ons, and services
  • Assist with client business reviews, satisfaction assessments, and identification of pain points
  • Coordinate technical resources for product demonstrations and proof-of-concepts
  • Aggregate system and performance data for client presentations and reporting
  • Provide ad hoc reporting and support Optiv initiatives as required
  • Ensure compliance with all company policies and standards

Requirements

  • Associate’s degree (A.A.) or equivalent experience preferred
  • 2 years of Business-to-Business (B2B) sales and/or client services experience required
  • Prior experience managing renewal contracts preferred
  • Experience in the technology or IT industry preferred
  • Prior experience as an SDR, CSM, or AE valued but not required
  • Proven track record of meeting or exceeding sales quotas
  • Intermediate proficiency in Microsoft Outlook, Word, and Excel
  • Ability to prioritize and execute in a fast-paced, request-driven environment
  • Strong ability to work cross-functionally with sales, technical, and support teams
  • Demonstrated success building productive relationships with executives and key decision-makers
  • Experience researching, initiating, and cultivating business relationships
  • Ability to cold call and cold email to generate meetings and advance sales cycles
  • Strong understanding of IT infrastructure, cybersecurity solutions, and competitive landscapes
  • Familiarity with technology partners, distribution channels, and consulting services
  • Knowledge of financing solutions for multi-year hardware, software, and services deals
  • Proficiency with CRM platforms (Salesforce preferred)
  • Excellent presentation, verbal, written, and listening communication skills
  • Highly organized, detail-oriented, and capable of managing multiple priorities
  • Self-starter comfortable working independently in a remote or hybrid environment
Benefits
  • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
  • Work/life balance
  • Professional training resources
  • Creative problem-solving and the ability to tackle unique, complex projects
  • Volunteer Opportunities.
  • “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
  • The ability and technology necessary to productively work remotely/from home (where applicable)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B salesclient servicesrenewal contractssales quotasIT infrastructurecybersecurity solutionsCRM platformsMicrosoft OutlookMicrosoft WordMicrosoft Excel
Soft Skills
communication skillsrelationship buildingorganizational skillsdetail-orientedself-starterability to prioritizecross-functional collaborationproblem-solvingcold callingpresentation skills
Certifications
Associate’s degree (A.A.)