Optiom

VP Operations

Optiom

full-time

Posted on:

Location Type: Hybrid

Location: Calgary • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Partner with the Senior Leadership Team to drive enterprise initiatives, ensure cross-functional alignment, and support execution of organizational priorities
  • Translate Genpact’s strategic recommendations into a clear, actionable operational roadmap with defined milestones, ownership, and accountability
  • Contribute to the development, refinement, and execution of the organization’s strategic objectives and operational plans
  • Provide operational insight and leadership in requirements gathering for new products, services, and strategic initiatives
  • Develop and implement operational strategies that achieve departmental goals while aligning with broader organizational objectives
  • Lead and oversee client care operations, including claims management, partner support, retention and premium finance, and related operational functions
  • Establish shared services as a true centre of excellence that enables the business, improves efficiency, and supports scalable growth
  • Build strong, productive partnerships with IT, Sales, and Finance leadership, creating aligned priorities, clear interfaces, and effective operating rhythms
  • Implement operational metrics and performance dashboards that drive visibility, accountability, and continuous improvement across functions
  • Assess, strengthen, and develop the operations management team by identifying capability gaps, building leadership depth, and addressing development needs
  • Build, lead, and mentor high-performing, multi-functional management teams, with a strong focus on leadership development and succession planning
  • Lead significant operational change initiatives, including process improvement, organizational transformation, and post-acquisition or integration efforts
  • Ensure teams are equipped with the guidance, resources, and support required to consistently deliver strong client outcomes and operational excellence
  • Collaborate effectively across functions to influence outcomes, remove barriers, and drive results both with and without direct authority

Requirements

  • 10+ years of proven working experience in Operations or similar role
  • Bachelor’s degree in Business, Operations, or related field an asset
  • Demonstrated ability to balance strategic thinking with hands-on execution
  • Proven capability to build trust and influence across diverse stakeholder groups
  • Strong drive for building, improving, and evolving processes and programs
  • Clear, confident communicator with the ability to translate complex concepts into accessible messaging
  • Proficiency in MS Suite
  • Excellent verbal & written communication skills
  • Works well under pressure & meets tight deadlines
  • Strategic and creative mindset
  • Meticulous attention to detail
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementprocess improvementstrategic planningrequirements gatheringperformance metricsclient care operationsclaims managementorganizational transformationleadership developmentsuccession planning
Soft Skills
strategic thinkinghands-on executionbuilding trustinfluencing outcomesclear communicationattention to detailworking under pressuremeeting deadlinesmentoringcollaboration