Openwork

General

• Serve as the first point of contact for employee technology support requests through the helpdesk system
• Respond to, prioritize, and triage tickets within defined SLA expectations
• Troubleshoot and resolve hardware, software, and connectivity issues for end users
• Own issues through resolution or escalate to senior technical resources with complete documentation of troubleshooting steps
• Set up, configure, and provision employee devices including laptops, mobile devices, and peripherals
• Support new hire onboarding by ensuring timely device setup, system access, and software provisioning
• Support employee offboarding, including device collection and access deprovisioning
• Maintain accurate hardware inventory and reconcile assets against active employees on a regular basis
• Coordinate device orders, shipping, returns, and overall hardware lifecycle management
• Maintain technology vendor registry including contracts, renewals, pricing, and key contacts
• Contribute to and maintain technology SOPs, documentation, and knowledge base articles; review quarterly for accuracy
• Coordinate with internal technical resources to resolve escalated issues and track progress through resolution
• Research ISP options for office locations and support setup coordination when needed
• Track recurring issues and identify opportunities for process or documentation improvements
• Support additional onboarding/offboarding administrative tasks as needed

Technology Specialist

Client Partner

• Create clear, engaging training materials that simplify complex processes
• Partner with leaders and SMEs to research and translate real-world workflows into training content
• Develop presentations, facilitator guides, job aids, SOPs, videos, quizzes, and other learning resources
• Design visually engaging, brand-aligned materials
• Facilitate virtual and in-person sessions that drive participation and retention
• Manage training logistics, timelines, and stakeholder communication
• Maintain an organized, up-to-date library of training materials
• Update content based on learner feedback and business changes
• Use AI, Google Workspace, and learning technologies to create and deliver training
• Track participation and feedback to improve future sessions

Learning & Development Partner

Recruitment

• Develop and grow your own book of business through proactive business development activities, networking, referrals, and strategic outreach.
• Run a full 360 recruiting desk, owning both client acquisition and candidate delivery.
• Prospect, cold call, conduct client meetings, and uncover hiring opportunities within your market.
• Build long-term partnerships with hiring managers and decision-makers by understanding their business challenges and providing talent solutions.
• Skill-market top candidates to generate new business opportunities and create demand.
• Recruit, interview, assess, and present high-caliber professional talent.
• Manage the full hiring process, including candidate sourcing, qualification, interview preparation, offer negotiation, and placement.
• Maintain ongoing relationships with both clients and placed candidates to drive retention, referrals, and repeat business.
• Consistently achieve recruiting, sales, activity, and revenue goals.
• Maintain accurate ATS documentation and pipeline management.

Direct Hire Recruiter – Full Desk/360

Human Resources

• Partner with leaders on day-to-day people matters including performance conversations, coaching, feedback, and employee relations issues
• Serve as a trusted resource for employee relations guidance, helping managers work through situations and escalating when needed
• Lead and support workplace investigations, document findings, and recommend next steps
• Support key points in the employee lifecycle including onboarding, internal changes, leaves of absence, and offboarding
• Provide guidance and training to managers and employees on HR policies, processes, and tools
• Manage and track leaves of absence (FMLA, ADA, and state-specific leaves), ensuring compliance and employee support
• Maintain accurate employee data across HR systems and support HR transactions tied to payroll and reporting
• Review exit feedback and identify trends to help improve retention and employee experience
• Monitor and respond to HR inbox inquiries in a timely and thoughtful manner
• Conduct regular audits to ensure compliance with HR policies, processes, and documentation standards
• Support the development and improvement of HR processes, policies, and internal tools
• Assist with internal communications and rollout of HR programs, updates, and initiatives

Technology Specialist

Learning & Development Partner

Direct Hire Recruiter – Full Desk/360

Human Resources Business Partner