Technology Specialist

Openwork

. Serve as the first point of contact for employee technology support requests through the helpdesk system .

Posted 7/2/2026full-timeRemote • North Carolina, South Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and helpdesk operations, with a strong focus on troubleshooting hardware and software issues, device provisioning, and maintaining accurate documentation. Exhibits clear communication skills and a proactive approach to improving processes and supporting employee onboarding and offboarding.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting SkillsDevice ProvisioningTicketing SystemsAsset Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareConnectivity IssuesDevice SetupDevice ConfigurationUser OnboardingAccount ManagementDocumentation MaintenanceSLA ManagementProcess Improvement

Soft Skills

Attention to DetailClear CommunicationOrganizational SkillsProactive Problem SolvingOwnership-Driven Approach

Tools & Technologies

Helpdesk SystemTicketing SystemKnowledge BaseTechnology SOPsAsset Management Tools

Industry Keywords

IT SupportHelpdeskDesktop SupportEmployee OnboardingEmployee Offboarding

About the role

Key responsibilities & impact

Serve as the first point of contact for employee technology support requests through the helpdesk system
Respond to, prioritize, and triage tickets within defined SLA expectations
Troubleshoot and resolve hardware, software, and connectivity issues for end users
Own issues through resolution or escalate to senior technical resources with complete documentation of troubleshooting steps
Set up, configure, and provision employee devices including laptops, mobile devices, and peripherals
Support new hire onboarding by ensuring timely device setup, system access, and software provisioning
Support employee offboarding, including device collection and access deprovisioning
Maintain accurate hardware inventory and reconcile assets against active employees on a regular basis
Coordinate device orders, shipping, returns, and overall hardware lifecycle management
Maintain technology vendor registry including contracts, renewals, pricing, and key contacts
Contribute to and maintain technology SOPs, documentation, and knowledge base articles; review quarterly for accuracy
Coordinate with internal technical resources to resolve escalated issues and track progress through resolution
Research ISP options for office locations and support setup coordination when needed
Track recurring issues and identify opportunities for process or documentation improvements
Support additional onboarding/offboarding administrative tasks as needed

Requirements

What you’ll need

Experience in IT support, helpdesk, or desktop support environments
Strong troubleshooting skills across hardware, software, and basic connectivity issues
Familiarity with device provisioning, user onboarding, and account/access management
Experience using ticketing systems and maintaining accurate documentation
Strong attention to detail, especially with asset tracking and follow-through
Clear communication skills with both technical and non-technical users
Ability to stay organized in a fast-paced, service-driven environment
A proactive, ownership-driven approach to resolving issues and improving processes

Benefits

Comp & perks

Competitive base salary with monthly commissions or bonus potential
Generous PTO and paid holidays
Comprehensive healthcare benefits
Dog-friendly offices (yes, really!)
A people-first culture built on collaboration, accountability, and shared growth