OpenSesame

System Administrator

• The Systems Administrator supports and improves OpenSesame’s internal IT systems, resolving escalated issues, managing core tools, and driving automation and security initiatives.
• This role is ideal for someone proactive and hands-on, ready to take ownership in a fast-paced environment.
• Within 30 Days: Meet with the IS Manager to understand priorities, review IT infrastructure, shadow IT Support Specialists, shadow the Systems Administrator, complete onboarding, and assist with active project tasks.
• Within 60 Days: Independently manage escalated IT support tickets, complete at least three projects, demonstrate proficiency in Jamf, Google Workspace, and Okta, and begin maintaining enterprise data and security practices.
• Within 90 Days: Carry full ticket/project workload, cross-train Help Desk, gain admin proficiency in three more IT tools, propose automation, and assist with internal security audits.
• Within 120 Days: Audit and streamline account provisioning; automate manual workflows; own tools and applications; transition to autonomous operations.
• Tech Stack: OKTA, Apple Macbook, Google Workspace (GSuite), Jira, Confluence, Zoom, Microsoft Intune, JAMF, Password Manager

Systems Administrator

Business Operations

• Support Salesforce platform and core business systems; system administration, user support, process automation, and data management
• Lead and be SME on Salesforce; consult on initiatives and drive automation and AI workloads
• Collaborate with other Salesforce admins; document changes within 48 hours; align with business processes
• Document roadmaps and participate in vendor and project meetings; implement improvements and integrations
• Tech Stack includes Salesforce, CPQ, Jira/Confluence, Ringlead, Make, Gong, Celigo, HubSpot
• Location: remote-first; open to US-based candidates; travel as needed

Business Systems Administrator

Engineering Manager

• Lead and support a team of engineers focused on Identity and Access Management (IAM) solutions
• Build trust with distributed engineering team
• Understand team strengths/challenges, align delivery practices, system-level view
• Collaborate with stakeholders to understand expectations, friction points, dependencies
• Hire full-time employees
• Partner with Product Manager to align on execution, drive clarity in planning, and enable continuous improvement across the IAM portfolio.
• Work with the Senior Engineering Manager to develop a plan that strengthens the team’s delivery capability, sustainability, and technical resilience.
• Manage backlog planning balancing time for innovation and debt
• Shield team from interruptions
• Set up development environment and review codebase
• Begin applying systems thinking to understand how team outcomes are shaped by processes, culture, and environment.
• By six months, you will be a trusted IAM team leader, delivering product outcomes, improving engineering quality, supporting engineers’ growth, and contributing to peer collaboration and company-wide improvements.
• Build awareness of team dynamics across distributed team
• Provide coaching, mentoring and/or mediation as needed to continuously improve your teams’ team dynamics.
• Provide or source training, coaching, and mentoring for teams’ and team members’ weak spots.
• Tailor your leadership approach to individuals’ learning styles and strengths.
• Ensure the team has the context needed to make excellent decisions without your active involvement.
• Partner closely with the Product Manager to improve grooming, planning, and prioritization workflows; track and improve delivery predictability.
• Strike a balance between shielding the team from inappropriate stakeholder interactions and enabling the team to work directly with stakeholders to understand their needs.
• Advocate for IAM initiatives that align with organization strategy; communicate trade-offs clearly to stakeholders and senior leadership.
• Share transparent, realistic views of capacity and risks
• Optimize the team’s forecasting, and definition of done to improve planning accuracy and delivery confidence
• Remove yourself as a bottleneck to team decision making.
• Identify paths for continuously improving developer experience, tooling and internal quality
• Create opportunities for cross-team pollination and shared growth.
• Build strong peer relationships with other engineering managers; understand their teams’ needs, opportunities, and points of collaboration.
• Collaborate on improvement efforts that span beyond your own team
• Be a resource that other managers turn to for advice and guidance.
• In partnership with Product Management, you’ll help drive better execution on cross-team efforts.
• As you continue to grow, you’ll contribute insights to help engineering leadership identify and address systemic challenges, particularly those impacting collaboration with internal business stakeholders.

Systems Administrator

Business Systems Administrator

Associate Engineering Manager