Openprovider

Junior 1st Line Support Engineer – Shifts, Nights & Weekends

Openprovider

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Salary

💰 €500 per month

Job Level

Junior

About the role

  • Work in rotational shifts to provide 24/7 support to customers
  • Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system
  • Following Out of Office procedures, keeping an open line of communication with the team and respecting time shifts.
  • Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts
  • Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers
  • Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services
  • Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement
  • Actively learning, on your own and with the team, about our products, technologies, and tools
  • Taking care of abuse request and enduser queue

Requirements

  • Bachelor’s degree in Information Technology, or a related IT field.
  • Fluent English and Spanish speaker.
  • Excellent written and spoken communication skills.
  • Proactive, polite, and empathetic in interactions with peers and customers.
  • Able to express thoughts clearly with strong grammatical accuracy.
  • Skilled in searching, structuring, and systematising knowledge, and documenting it effectively.
  • Capable of explaining complex technical topics in simple, accessible language.
  • Able to work autonomously without direct supervision.
  • Enthusiastic and eager to continuously learn new skills and technologies.
  • Great team player with a good sense of humour.
  • Understanding of mail servers, filters, SpamExperts/Spam handling.
  • Basic API literacy and understanding of request flows.
  • Comfortable attending team meetings and company events when available.
  • Practical knowledge of Excel and MS Office tools.
  • Able to maintain focus while working in a remote-first environment.
Benefits
  • 100% Remote Work: Work from anywhere in the world - we’re a fully remote company with no mandatory office presence.
  • Paid Time Off & Sick Leave: We encourage rest and recovery — take time to recharge when needed.
  • Quarterly & Annual Reviews: Transparent performance conversations with space to grow, learn, and progress.
  • Global Team Culture: Collaborate with open-minded colleagues from over 25 countries - we value diversity and inclusion.
  • Regular Online & Offline Events: Virtual coffee breaks, online games, meetups, and company gatherings to keep our connections strong.
  • Learning & Growth Opportunities: Internal workshops, cross-team projects, and knowledge-sharing sessions to keep developing your skills.
  • Modern Remote Workplace: We’re proud to be an ISO 27001-certified organization, ensuring high standards of security and professionalism in everything we do.
  • Tools That Empower You: We provide access to top collaboration tools and platforms that make remote teamwork efficient and enjoyable.
  • Supportive Environment: A culture that values trust, transparency, and wellbeing, we believe happy people build better products.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
knowledge managementAPI literacyExcelMS Officetechnical documentationproblem solvingautomationcustomer supportSSL certificatesPlesk/Virtuozzo licenses
Soft skills
communicationproactiveempatheticteam playerautonomousenthusiasticpolitehumorclarity in explanationorganizational skills
Certifications
Bachelor’s degree in Information Technology