Openprovider

Support Engineer

• Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system
• Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts
• Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers
• Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services
• Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement
• Actively learning, on your own and with the team, about our products, technologies, and tools
• Finish in time company courses and activities
• Take care of abuse request and enduser queue
• Communicate incidences that prevent normal job on time

1st Line Support Engineer, English & Dutch speaker

Business Development Rep

• Proactively identify and engage potential small-mid size and enterprise clients through outbound channels (LinkedIn, email campaigns, cold calling, industry events), focusing on Ideal Customer Profiles (ICPs) within assigned territories.
• Respond promptly to inbound leads, qualify them using sales frameworks, and ensure timely follow-up and conversion into meaningful pipeline opportunities.
• Secure and conduct discovery calls with decision-makers, tailoring each interaction to uncover pain points and positioning Openprovider’s solutions as the ideal fit.
• Build personalized outreach strategies and business cases for large accounts, managing long sales cycles while keeping momentum through stakeholder engagement and objection handling.
• Create compelling sales presentations and proposals that align Openprovider’s offerings with the strategic goals of enterprise prospects, ensuring clarity on value and ROI.
• Own the negotiation process with stakeholders across procurement, legal, and IT, working toward mutually beneficial terms while safeguarding margin expectations.
• Maintain a clean, organized pipeline in HubSpot with accurate forecasting, close dates, and next steps. Ensure all activity is logged and opportunities are correctly staged.
• Work closely with Marketing, Sales Enablement, Product, and Customer Success teams to align messaging, generate leads, and ensure a smooth post-sale handover.
• Continuously gather insights on competitor activity, market shifts, customer feedback, and industry trends; use this knowledge to adapt sales strategies and inform leadership.
• Consistently meet or exceed assigned quarterly revenue targets and margin expectations by focusing on high-value deals and enterprise-level partnerships.
• Own the full customer journey for the first 90 days by driving successful onboarding, ensuring adoption and first value, and acting as the single point of contact for all queries.

Business Development Representative

• Work in rotational shifts to provide 24/7 support to customers
• Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system
• Following Out of Office procedures, keeping an open line of communication with the team and respecting time shifts.
• Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts
• Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers
• Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services
• Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement
• Actively learning, on your own and with the team, about our products, technologies, and tools
• Taking care of abuse request and enduser queue

Junior 1st Line Support Engineer – Shifts, Nights & Weekends

• Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system.
• Following Out of Office procedures, keeping an open line of communication with the team and respecting time shifts.
• Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts.
• Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers.
• Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services.
• Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement.
• Actively learning, on your own and with the team, about our products, technologies, and tools.
• Taking care of abuse request and enduser queue.

1st Line Support Engineer, English & Dutch speaker

Business Development Representative

Junior 1st Line Support Engineer – Shifts, Nights & Weekends

1st Line Support Engineer, English & Spanish Speaker