Openprovider

Product Manager

• Own the multi-year vision and roadmap for the Domains and DNS portfolio, aligned with company commercial goals.
• Publish quarterly priorities, ensure full coverage across gTLDs, ccTLDs and DNS products.
• Lead a team of 3-5 PMs covering Domain Operations, ccTLDs and DNS.
• Drive pricing, promotions, gTLD/ccTLD accreditations and bundling to grow revenue and margin.
• Ensure registry liaison, EPP changes, ICANN policy compliance and audits are managed without disruption.
• Partner closely with Engineering to maintain a healthy, prioritised backlog and improve the API/RCP experience for resellers.

Lead Product Manager – Domains, DNS

Business Development Rep

• Proactively identify and engage potential small-mid size and enterprise clients through outbound channels.
• Respond promptly to inbound leads, qualify them using sales frameworks, and ensure timely follow-up and conversion into meaningful pipeline opportunities.
• Secure and conduct discovery calls with decision-makers, tailoring each interaction to uncover pain points.
• Build personalized outreach strategies and business cases for large accounts, managing long sales cycles.
• Create compelling sales presentations and proposals that align Openprovider’s offerings with the strategic goals of enterprise prospects.
• Own the negotiation process with stakeholders across procurement, legal, and IT.
• Maintain a clean, organized pipeline in HubSpot with accurate forecasting, close dates, and next steps.
• Work closely with Marketing, Sales Enablement, Product, and Customer Success teams to align messaging.
• Continuously gather insights on competitor activity, market shifts, customer feedback, and industry trends.
• Consistently meet or exceed assigned quarterly revenue targets and margin expectations by focusing on high-value deals and enterprise-level partnerships.
• Own the full customer journey for the first 90 days by driving successful onboarding, ensuring adoption and first value.

Business Development Representative

Account Manager

• Identify and close upsell and cross-sell opportunities across domains, security, and infrastructure products
• Drive membership upgrades based on usage, complexity, and value realization
• Actively build and manage an expansion pipeline, not just react to inbound demand
• Proactively manage account health across onboarding, activation, usage, and renewal
• Reduce churn by identifying risk early and acting before renewal moments
• Increase attach rates of add-on products (SSL, DNS, email, etc.)
• Ensure new customers reach operational usage quickly
• Remove friction in onboarding, integration, and first transactions
• Act as structured voice of the customer, not anecdotal
• Maintain high-quality CRM hygiene and forecasting

Support Engineer

• Work in rotational shifts to provide 24/7 support to customers
• Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system
• Following Out of Office procedures, keeping an open line of communication with the team and respecting time shifts.
• Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk licenses and Spamexperts
• Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers
• Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services
• Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement
• Actively learning, on your own and with the team, about our products, technologies, and tools
• Taking care of abuse request and enduser queue

Lead Product Manager – Domains, DNS

Business Development Representative

Account Manager

1st Line Support Engineer – Shifts: including nights & weekends