Openprovider

Full-stack Engineer

• Design and develop end-to-end product features across frontend and backend systems
• Build real-time, interactive experiences including virtual rooms, avatars, live presence, and synchronized user state
• Translate product requirements and PRDs into scalable, production-ready technical solutions
• Develop modern, responsive user interfaces using React and TypeScript
• Build scalable backend services using Node js and Express
• Implement real-time communication using WebSockets and Colyseus
• Integrate AI capabilities using LLMs such as OpenAI (GPT), Anthropic Claude, Meta Llama, and Mistral
• Build intelligent workflows, assistants, and in-product automation
• Implement secure authentication, authorization, and user/session management
• Optimize platform performance for high-concurrency and low-latency use cases
• Write clean, maintainable, and well-documented code
• Collaborate closely with product, design, and engineering teams

Full Stack Engineer – AI Enabled Systems

Support Engineer

• Work in rotational shifts to provide 24/7 support to customers
• Work with issues too technical for the 1st line
• Solve issues too simple for the Dev team
• Investigate, assess, describe, prioritise and systematise issues for further escalation
• Reduce manual work by creating automation scripts/SQL queries/Support tools
• Technical ownership of Admin control panel
• Document solutions and workarounds in Confluence/KB
• Educate 1st line on issues they can solve themselves
• Improve support workflow by introducing new and improving existing processes and methodologies
• Process tasks created by other departments in the 2nd Line JIRA board
• Escalate critical and complicated issues to senior 2nd Line Team
• Monitor and process failed RATs (Renewal As Transfer)
• Manage 1st line’s expectations in regard to escalated issues
• Assess, process, and relay 1st line’s pains and struggles to the Dev team, translating the impact accurately
• Filter information received from the 1st line and translate only the necessary to the Dev team
• Translate information from the Dev team to the 1st line in a clear, timely, and comprehensive manner

Junior 2nd Line Support Engineer – Shifts including nights & weekends

Operations

• Internal Product Support: Act as the main contact for Product for questions coming from Finance, Engineering, Commercial and Support departments regarding operational or pricing topics. Address Slack mentions and inquiries promptly, providing full, accurate, and actionable responses. Escalate to 2nd-level or product teams via Jira when technical work or investigation exceeds 30 minutes. Maintain ownership from initial issue to resolution or clear handover with all context. Support Product Managers with structured updates, reminders, and follow-ups on ongoing items.
• Pricing & Promotions Tracking and Execution: Announce price changes from registries or suppliers to internal teams and coordinate communication. Prepare and validate pricing analyses before implementation, ensuring approvals and accuracy. Configure and test price updates in BCP after sign-off. Execute promotions setup in BCP, validating all configurations and tracking performance. Maintain up-to-date pricing documentation and historical records in Confluence. Collect promotion results and share with Product, Sales, and Finance. Forward registry promotions to Sales and create tasks to ensure execution. Proactively track negative margin alerts in Slack and ensure corrective action.
• Financial & Status Crosschecks: Conduct routine financial and status crosschecks between registry data, invoices, and internal records. Detect mismatches or missing renewals early and coordinate resolution with Finance. Log all findings and actions taken to maintain visibility and accountability. Collaborate with Product and Finance to review margins and ensure accurate cost structure. Document recurring issues for long-term process improvement.
• Operational Documentation & Product Process Maintenance: Maintain a clear, up-to-date repository in Confluence covering pricing, promotions, and validation workflows. Create communication tasks and plan product communications, pricing increase or pricing communications with Marketing. Document operational dependencies and procedures for handover clarity. Support process alignment between Product Managers by maintaining standard templates and shared documentation. Suggest and document improvements that reduce manual effort or increase accuracy.
• Reporting & Performance Analysis: Prepare and deliver monthly and quarterly reports on pricing accuracy, financial health, and promotions performance. Create clear summaries and dashboards to support Product Managers in decision-making. Maintain real-time margin and discrepancy reports for Product and Finance visibility. Identify trends, anomalies, and risks and propose data-based corrective actions. Support Product Managers with ad-hoc operational or financial analysis when needed.

Pricing & Operations Specialist

Backend Engineer

• Join Technology department working on RCP, Domains & DNS, integrations with third-party platforms.
• Design and develop backend software for domains business using PHP and Go.
• Use object-oriented analysis and design; implement scalable, secure, maintainable solutions.
• Work with GitHub/Bitbucket, JIRA, Jenkins, Docker; use agile methodologies (TDD/BDD/Scrum/Kanban).
• Participate in QA activities: design/code reviews, unit testing, defect fixes, operational readiness.
• Design and implement APIs and services; maintain security and ISO 27001 protocols.

Full Stack Engineer – AI Enabled Systems

Junior 2nd Line Support Engineer – Shifts including nights & weekends

Pricing & Operations Specialist

Senior Backend Software Engineer, PHP