OPENLANE

Regional Operations Manager

OPENLANE

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $65,000 - $70,000 per year

About the role

  • Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team
  • Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets
  • Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region
  • Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling
  • Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized
  • Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region
  • Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities
  • Ensure that contractors meet customer requirements and operational standards
  • Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
  • Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance
  • Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors
  • Function as a reserve inspector for new markets and to address inspection capacity gaps within the region
  • Utilize various communication tools within the OPENLANE organization
  • Perform other duties as assigned by the manager

Requirements

  • Minimum of 3+ years relevant experience or education
  • Minimum of 2+ years of automotive mechanical experience
  • Must be able to operate a motor vehicle and possess a valid driver’s license
  • A working knowledge of technology, particularly in submitting electronic inspection reports
  • Previous experience managing teams and individuals, including both contractual and full-time employees
Benefits
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automotive mechanical experiencefloor plan auditsvehicle inspectionsfacility inspectionselectronic inspection reportsperformance managementteam managementrecruitinghiring initiativescontinuous improvement
Soft skills
leadershipcoachingmentoringcustomer relationship managementcommunicationcollaborationmotivationcounselingtrainingproblem-solving
Certifications
valid driver’s license