OPENLANE Europe

Account Manager

• Day-to-day onboarding, nurturing and winning back Portuguese customers
• Recruit new traders and dealers from incoming calls or pre-assigned database by the Manager
• Nurture the business relationships of the existing customers in your portfolio and help them develop and grow their business with us
• Reactivate inactive accounts by understanding their needs and reasons for leaving
• Present and demo our sales solutions to buyers and sellers
• Run call campaigns towards new and existing customers (launch of new solutions, products and services)
• Follow up and report on your responsible territory (market) information which could boost sales and OPENLANE’s market share
• Yearly customer visits for a selected group accompanied by one of the commercial managers.

Account Manager, Portuguese Market

• Day-to-day onboarding, nurturing and winning back Dutch customers
• Recruit new traders and dealers from incoming calls or pre-assigned database by the Manager
• Nurture the business relationships of the existing customers in your portfolio and help them develop and grow their business with us
• Reactivate inactive accounts by understanding their needs and reasons for leaving
• Present and demo our sales solutions to buyers and sellers
• Run call campaigns towards new and existing customers (launch of new solutions, products and services)
• Follow up and report on your responsible territory (market) information which could boost sales and OPENLANE’s market share
• Yearly customer visits for a selected group accompanied by one of the commercial managers.

Account Manager, Dutch Market

Pricing Analyst

• **Who we are**
• At **OPENLANE**, we make wholesale easy so our customers can be more successful. We're a technology company, building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company, helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovative company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.
• **Our Values**
• - Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.
• - Relentless Curiosity: We seek to understand and improve our customers' experience.
• - Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
• - Fearless Ownership: We deliver what we promise and learn along the way
• ****What are we looking for? ****We are looking for a proactive and detail-oriented individual to join our Purchasing and Pricing team. In this role, you will be responsible for sourcing and purchasing vehicles, managing the trading process, and supporting commercial initiatives to drive growth. If you have a passion for cars and a keen eye for opportunities, we’d love to hear from you!

Purchase and Pricing Specialist – Automotive

• Identify and negotiate the best price for vehicles by sourcing leads from dealers, leasing companies, and fleet owners.
• Purchase vehicles directly from various sources, ensuring optimal pricing and favorable terms.
• Manage the process of vehicle trading, following up on purchases through each stage until the vehicle is ready for resale to OPENLANE buyers.
• Monitor and ensure smooth execution of vehicle trading processes, from initial purchase to final sale.
• Assist in commercial projects aimed at increasing vehicle volumes and establishing long-term partnerships with key stakeholders.

Customer Support

• Act as the central point of contact for our customers, managing communication across email, chat, and phone.
• Work fully in Salesforce to track, manage, and resolve customer interactions according to internal workflows.
• Support local Sellers in their daily operations following up the auction results to increase the conversion rate while keeping a smooth after sales process.
• Collaborate with internal Centers of Excellence (CoEs) to resolve issues and follow up on complex cases.
• Build and maintain strong relationships with customers to increase satisfaction and retention.
• Monitor ongoing requests, identify recurring problems, and suggest improvements to enhance service quality.
• Contribute to process optimization and customer experience initiatives within the team.

Seller Support Specialist

• **What will you do?**
• - Day-to-day onboarding, nurturing and winning back Polish customers
• - Recruit new traders and dealers from incoming calls or pre-assigned database by the Manager
• - Nurture the business relationships of the existing customers in your portfolio and help them develop and grow their business with us
• - Reactivate inactive accounts by understanding their needs and reasons for leaving
• - Present and demo our sales solutions to buyers and sellers
• - Run call campaigns towards new and existing customers (launch of new solutions, products and services)
• - Follow up and report on your responsible territory (market) information which could boost sales and OPENLANE’s market share
• - Yearly customer visits for a selected group accompanied by one of the commercial managers.

Account Manager, Polish Market

Manager

• Be fully accountable for revenue, margin, customer and employee KPIs in The Netherlands.
• Manage forecasting and report weekly to the Commercial Director on volumes, progress by segment, and strategic outlook.
• Build, manage, and coach the local team
• Ensure a balanced team structure, aligned with our strategy and targets.
• Make your team successful and happy by aligning vision, strategy, and consistent results.
• Represent and cultivate relationships with the top 3–5% of the Dutch buyer market.
• Ensure the customer journey reflects our standards, smooth, responsive, and high-quality.
• Be seen as a go-to authority on the Dutch used car market, both internally and externally.
• Be the voice of Dutch customers and employees within SLT and HQ discussions.
• Own RfPs and similar strategic processes that involve or impact your market.
• Actively contribute to improving our commercial model across Europe by sharing insights and lessons.

Account Manager, Portuguese Market

Account Manager, Dutch Market

Purchase and Pricing Specialist – Automotive

Purchase and Pricing Specialist – Automotive

Seller Support Specialist

Account Manager, Polish Market

Country Manager