OPENLANE Europe

Customer Support

• Act as the central point of contact for our customers, managing communication across email, chat, and phone
• Work fully in Salesforce to track, manage, and resolve customer interactions according to internal workflows
• Support Buyers throughout the entire journey — from registration to after-sales — ensuring a smooth and professional experience
• Support local Sellers in their daily operations following up the auction results to increase the conversion rate while keeping a smooth after sales process.
• Collaborate with internal Centers of Excellence (CoEs) to resolve issues and follow up on complex cases
• Build and maintain strong relationships with customers to increase satisfaction and retention
• Monitor ongoing requests, identify recurring problems, and suggest improvements to enhance service quality
• Contribute to process optimization and customer experience initiatives within the team

Customer Service Specialist, German