OpenEd

Parent Support Specialist

OpenEd

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Salary

💰 $20 - $25 per hour

Job Level

Junior

About the role

  • Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums through answering questions about their child’s educational program.
  • Use OpenEd's help ticketing system to efficiently triage and respond to parent requests.
  • Maintain accurate records of interactions with parents, document frequently asked questions, and update databases as needed.
  • Advise parents/guardians on building an education program schedule that fits the unique needs of their child.
  • Participate in Parent Support team meetings to collaborate on the best ways to serve OpenEd families.
  • Coordinate with team members to provide consistent, up to date, information across all channels.
  • Liaise with team leads and partner schools with complex situations where necessitated.
  • Manage the intervention process to balance program requirements and assist with setting up families for success.
  • Administer or assist with daily Q&A sessions, or Parent Information Sessions, as assigned.
  • Plan or assist with community events, as assigned.
  • Proactively identify parent issues and develop strategic solutions.

Requirements

  • Associate’s degree from an accredited college or university; or related advanced learning experiences.
  • 1-3 years of customer service experience, account management, or marketing.
  • Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheet, etc.
  • Must be eligible to work in the U.S.
Benefits
  • Competitive wage of $20.00 - $25.00 per hour (commensurate with qualifications)
  • 401k plan + company matching opportunities
  • Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, hospital indemnity, STD/LTD, HSA, and FSA with dependent care.
  • Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
  • Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
  • Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceaccount managementmarketingrecord keepingproblem solvingtriagedocumentationevent planningintervention managementstrategic solution development
Soft Skills
communicationcollaborationorganizationalproactiveadvisingliaisingteamworkadaptabilityempathyconflict resolution
Certifications
Associate's degree