OpenEd

QA Engineer

• Travel to testing sites in Nevada and administer the Nevada Smarter Balanced Assessment (SBAC)
• Ensure consistency with assessment protocols
• Contribute to accurate, timely data collection
• Support a positive and professional testing experience

On-Site Tester, Proctor

Operations

• Build and own comprehensive capacity planning models that forecast staffing needs, enrollment projections, and resource allocation across all departments.
• Design and implement operational dashboards and metrics that provide real-time visibility into business performance and unit economics.
• Lead quarterly and annual financial planning cycles, including budgeting, forecasting, and scenario modeling to support strategic decision-making.
• Partner with department heads to create data-driven operational models, cadences, and visibility that improve efficiency, reduce costs, and maintain service excellence.
• Establish financial controls, reporting systems, and audit processes that ensure accuracy and compliance as we scale.
• Translate complex financial and operational data into clear insights and recommendations for executive leadership and board-level reporting.

Director, Operations

Communications

• Review existing post-application communications, landing pages, and resources to identify gaps, duplication, and clarity issues.
• Listen closely to Success and Support teams to understand the most common family questions and escalation drivers.
• Identify key post-application milestones that require clearer or more consistent resources.
• Align on a shared post-application program calendar to inform resource delivery.
• Create or refactor priority family-facing assets for upcoming milestones or seasonal events.
• Ensure all assets are accurate, on-brand, easy to understand, and ready for use by customer-facing teams.
• Develop, manage, and enable high-quality materials for ambassador programs, partnering closely with ambassadors to ensure clear, consistent messaging and a seamless experience for both internal teams and families.
• Build and maintain family-facing digital resources for key moments such as enrollment confirmation and next steps, assessments and testing windows, program deadlines, events, and seasonal milestones.
• Ensure each resource clearly answers what is happening, what families need to do, key dates or deadlines, and where to go for help.
• Translate inputs from Success, Partnerships, Product, and Marketing into clear actionable family-facing resources.
• Create repeatable templates and page structures for consistency and scalability.
• Monitor family feedback, support trends, and questions to identify gaps in clarity or resources.

Program Communications Manager

Full-stack Engineer

• Build and maintain features using React, NextJS, and other modern JavaScript technologies; delivering highly maintainable solutions through thoughtful and strategic coding
• Collaborate with senior and agency developers to learn best practices and improve your coding skills
• Participate in code reviews to ensure quality and maintainability
• Help troubleshoot and fix issues in our existing codebase
• Collaborate with stakeholders to design and architect products and services, ensuring optimal performance, scalability, availability, and reliability of our tech stack
• Contribute to technical documentation and knowledge sharing

Product Engineer

Director

• As OpenEd's first Director of Ambassador Programs, you'll build and scale our state-based ambassador program from the ground up, creating the infrastructure, processes, and relationships that enable our community presence across every state we serve.
• You'll be responsible for recruiting, enabling, and managing ambassadors who represent OpenEd at in-person events and various community touchpoints.
• You'll own the strategic vision for how we show up in communities, develop scalable systems for ambassador management across diverse state requirements, and create the metrics and enablement programs that ensure consistent, high-quality representation of our brand and mission.
• Conduct a comprehensive audit of current community touchpoints, ambassador activities, and in-person event needs across all states where OpenEd operates.
• Design and implement a comprehensive state-by-state ambassador program, including recruitment pipelines, onboarding processes, and ongoing enablement.
• Own end-to-end program management for all community events and in-person touchpoints across states.

Director, Ambassador Programs

• Plan and coordinate staffing needs for virtual testing events, anticipating proctor demand and ensuring adequate coverage
• Proactively identify and address staffing gaps to support scheduled testing sessions
• Develop and manage a proctor scheduling process that aligns proctor availability with testing needs
• Partner with the Assessment Team to align proctor assignments with testing schedules and program requirements
• Lead recruitment, hiring, onboarding, and training of proctors
• Own the proctor onboarding experience, ensuring a smooth, efficient, and positive introduction to OpenEd systems, expectations, and testing protocols
• Ensure proctors are fully trained, certified (as required), and prepared in advance of each assigned testing event
• Coordinate with Human Resources to ensure smooth handoffs and operational processes related to recruiting, onboarding, payroll, and offboarding
• Maintain an accurate, up-to-date Proctor Database, including onboarding status, certifications, availability, performance history, and invoices
• Centralize and manage proctor documentation, including onboarding materials, certification records, contracts, and invoices
• Manage and approve proctor payroll and/or invoices, resolving discrepancies or issues in a timely manner
• Own proctor quality across all testing programs
• Develop, implement, and maintain proctor evaluation, feedback, and performance management tools and processes
• Conduct individual meetings with proctors as needed for training, coaching, check-ins, and performance support
• Address performance issues promptly to maintain high standards of testing integrity and participant experience
• Develop and maintain a positive, engaged, and communicative proctor community
• Provide regular updates and communications to proctors via Slack, email, newsletters, and other channels
• Promote upcoming testing opportunities and work to retain a qualified, engaged, and reliable proctor pool
• Serve as a primary point of contact for proctors, addressing questions, concerns, and operational needs
• Define and maintain ongoing data and reporting related to proctor staffing, utilization, performance, and coverage
• Partner with Assessment Leads to understand current and future proctor needs, including district- or program-specific requirements related to format, qualifications, or certifications
• Champion improvements to processes, tools, and systems to continually improve proctor quality, efficiency, and experience

Proctor Operations Lead

People Operations

• Maintain accurate and up-to-date employee records in the HRIS, including new hires, job changes, terminations, and personal information updates.
• Serve as the primary owner of People Team documentation and resources, including the People Team Wiki and shared drives.
• Support compliance requirements including I-9 completion, E-Verify and state requirements.
• Support routine HR metrics and reporting, including headcount reporting, HRIS dashboards, and recurring People Team insights.
• Draft and post job descriptions on job boards and internal channels.
• Maintain an organized applicant tracking process, ensuring candidates receive timely updates and a smooth, responsive experience.
• Prepare onboarding documentation, welcome communications, and system setup for new hires.
• Process routine benefit invitations, enrollments, status changes, and HRIS updates.
• Assist with maintaining People Team communication channels, including shared inboxes and Slack announcements.