OpenEd

Operations

• Plan and coordinate staffing needs for virtual testing events, anticipating proctor demand and ensuring adequate coverage
• Proactively identify and address staffing gaps to support scheduled testing sessions
• Develop and manage a proctor scheduling process that aligns proctor availability with testing needs
• Partner with the Assessment Team to align proctor assignments with testing schedules and program requirements
• Lead recruitment, hiring, onboarding, and training of proctors
• Own the proctor onboarding experience, ensuring a smooth, efficient, and positive introduction to OpenEd systems, expectations, and testing protocols
• Ensure proctors are fully trained, certified (as required), and prepared in advance of each assigned testing event
• Coordinate with Human Resources to ensure smooth handoffs and operational processes related to recruiting, onboarding, payroll, and offboarding
• Maintain an accurate, up-to-date Proctor Database, including onboarding status, certifications, availability, performance history, and invoices
• Centralize and manage proctor documentation, including onboarding materials, certification records, contracts, and invoices
• Manage and approve proctor payroll and/or invoices, resolving discrepancies or issues in a timely manner
• Own proctor quality across all testing programs
• Develop, implement, and maintain proctor evaluation, feedback, and performance management tools and processes
• Conduct individual meetings with proctors as needed for training, coaching, check-ins, and performance support
• Address performance issues promptly to maintain high standards of testing integrity and participant experience
• Develop and maintain a positive, engaged, and communicative proctor community
• Provide regular updates and communications to proctors via Slack, email, newsletters, and other channels
• Promote upcoming testing opportunities and work to retain a qualified, engaged, and reliable proctor pool
• Serve as a primary point of contact for proctors, addressing questions, concerns, and operational needs
• Define and maintain ongoing data and reporting related to proctor staffing, utilization, performance, and coverage
• Partner with Assessment Leads to understand current and future proctor needs, including district- or program-specific requirements related to format, qualifications, or certifications
• Champion improvements to processes, tools, and systems to continually improve proctor quality, efficiency, and experience

Proctor Operations Lead

People Operations

• Maintain accurate and up-to-date employee records in the HRIS, including new hires, job changes, terminations, and personal information updates.
• Serve as the primary owner of People Team documentation and resources, including the People Team Wiki and shared drives.
• Support compliance requirements including I-9 completion, E-Verify and state requirements.
• Support routine HR metrics and reporting, including headcount reporting, HRIS dashboards, and recurring People Team insights.
• Draft and post job descriptions on job boards and internal channels.
• Maintain an organized applicant tracking process, ensuring candidates receive timely updates and a smooth, responsive experience.
• Prepare onboarding documentation, welcome communications, and system setup for new hires.
• Process routine benefit invitations, enrollments, status changes, and HRIS updates.
• Assist with maintaining People Team communication channels, including shared inboxes and Slack announcements.

Proctor Operations Lead

People Operations Coordinator