RevOps Analyst

OpenEd

RevOps Analyst at OpenEd improving operations across Marketing, Customer Success, and Support with data insights. Collaborating cross-functionally to enhance performance visibility and process improvement.

Posted 6/1/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Attend key planning, QBR, and operational meetings across Marketing, Customer Success, and Support as a standing participant.
Bring data and operational intelligence into conversations proactively rather than waiting to be asked.
Own reporting across the full customer lifecycle.
Build and maintain self-serve dashboards in HubSpot and Metabase that give every stakeholder a clear, accurate view of the metrics that matter most to their team and to the business.
Model team workload against volume trends, seasonality, and staffing levels to give leadership a forward-looking view of where demand is heading and where SLA risk or churn exposure may be building.
Serve as the business-side liaison to the Systems team.
Translate operational goals and gaps into clear, well-scoped technical requirements, QA workflow and automation changes before they ship, and identify configuration errors before they affect performance.
Evaluate how each team operates against how the technology supports them.
Identify where processes break down, where tools are underutilized, and where changes to HubSpot workflows, lifecycle stages, or automation logic would meaningfully improve outcomes.
Design and run structured experiments across campaigns, audiences, and channels.
Document what moves the needle and apply those learnings systematically.

Requirements

What you’ll need

3 or more years of experience in Revenue Operations, Marketing Operations, Customer Success Operations, or a closely related business partner or analyst role.
Demonstrated experience with capacity planning, workforce modeling, or operational forecasting for a customer-facing team.
Proven ability to write well-scoped technical requirements for a HubSpot admin team and QA the output.
Strong analytical mindset with a track record of using data to surface non-obvious insights, build a point of view, and influence strategy and planning decisions.
Experience designing and managing A/B testing programs with structured hypotheses, clean execution, and documented learnings.
Experience working cross-functionally as a business partner, building trust with stakeholders who have varying levels of data fluency and competing priorities.
Familiar with Metabase or comparable BI tool for Dashboard construction.
Foundational SQL literacy sufficient to read and interpret simple queries, understand how data is structured in a relational database, and have a productive, informed conversation with a data engineer or analytics engineer about what needs to be built and why.
Proficiency with Figma or a comparable visual communication tool to map out data model requirements, expected reporting outputs, and KPI logic in a way that a data or analytics engineer can act on directly.
Hands-on HubSpot build capability for lighter-weight work including forms, email workflows, pipeline stages, and lifecycle automations, paired with the judgment to know when a build is complex enough to require a well-scoped handoff to the Systems team rather than a self-serve solution.

Benefits

Comp & perks

Competitive salary and 401k plan + company matching opportunities.
Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

capacity planningworkforce modelingoperational forecastingtechnical requirements writingA/B testingSQL literacydata analysisdashboard constructiondata modelingautomation logic

Soft Skills

analytical mindsetcross-functional collaborationstakeholder managementinfluencing strategytrust buildingcommunicationproblem-solvingdocumentationdata fluencyorganizational skills