OpenEd

Proctor Operations Lead

OpenEd

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Salary

💰 $50,000 - $70,000 per year

Job Level

Senior

About the role

  • Plan and coordinate staffing needs for virtual testing events, anticipating proctor demand and ensuring adequate coverage
  • Proactively identify and address staffing gaps to support scheduled testing sessions
  • Develop and manage a proctor scheduling process that aligns proctor availability with testing needs
  • Partner with the Assessment Team to align proctor assignments with testing schedules and program requirements
  • Lead recruitment, hiring, onboarding, and training of proctors
  • Own the proctor onboarding experience, ensuring a smooth, efficient, and positive introduction to OpenEd systems, expectations, and testing protocols
  • Ensure proctors are fully trained, certified (as required), and prepared in advance of each assigned testing event
  • Coordinate with Human Resources to ensure smooth handoffs and operational processes related to recruiting, onboarding, payroll, and offboarding
  • Maintain an accurate, up-to-date Proctor Database, including onboarding status, certifications, availability, performance history, and invoices
  • Centralize and manage proctor documentation, including onboarding materials, certification records, contracts, and invoices
  • Manage and approve proctor payroll and/or invoices, resolving discrepancies or issues in a timely manner
  • Own proctor quality across all testing programs
  • Develop, implement, and maintain proctor evaluation, feedback, and performance management tools and processes
  • Conduct individual meetings with proctors as needed for training, coaching, check-ins, and performance support
  • Address performance issues promptly to maintain high standards of testing integrity and participant experience
  • Develop and maintain a positive, engaged, and communicative proctor community
  • Provide regular updates and communications to proctors via Slack, email, newsletters, and other channels
  • Promote upcoming testing opportunities and work to retain a qualified, engaged, and reliable proctor pool
  • Serve as a primary point of contact for proctors, addressing questions, concerns, and operational needs
  • Define and maintain ongoing data and reporting related to proctor staffing, utilization, performance, and coverage
  • Partner with Assessment Leads to understand current and future proctor needs, including district- or program-specific requirements related to format, qualifications, or certifications
  • Champion improvements to processes, tools, and systems to continually improve proctor quality, efficiency, and experience

Requirements

  • Bachelor’s degree or equivalent experience in education, operations, or a related field
  • Minimum three years experience with people management, scheduling and/or staffing
  • Experience managing remote or distributed workforces strongly preferred
  • Experience recruiting, onboarding, and managing pools of hourly or contract staff
  • Strong organizational and scheduling skills, with the ability to manage multiple priorities and deadlines
  • Data-driven mindset with experience defining metrics, building reports, and using data to inform decisions
  • Excellent communication and interpersonal skills; comfortable engaging one-on-one and with large groups
  • Experience working cross-functionally with HR, payroll, and Assessment Team Leads
  • Familiarity with virtual or remote testing environments, education operations, or assessment programs is a plus
  • Proficiency with collaboration tools (Slack, email), Google Sheets, Google Calendar, databases, and scheduling systems
  • Clear written communication and confidence in managing professional relationships
  • Ability to juggle multiple priorities and shift timelines during testing seasons
  • Available during core business hours for coordination and troubleshooting (especially during testing weeks)
Benefits
  • Medical, dental, vision, accident, critical illness, voluntary life insurance
  • Hospital indemnity, HSA/FSA
  • Disability
  • Retirement
  • Technology/cell phone stipend
  • Paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
people managementschedulingstaffingrecruitingonboardingdata analysisreport buildingperformance managementproctor evaluationtesting protocols
Soft skills
organizational skillscommunication skillsinterpersonal skillsproblem-solvingcoachingengagementadaptabilityleadershiptime managementrelationship management