OpenAI

Leave & Accommodation Case Manager

OpenAI

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $200,000 per year

About the role

  • Own day to day end-to-end global leave and accommodations operations, from intake through system updates, payroll coordination, and resolution.
  • Serve as a primary resource for U.S. and international employees and managers for leave and accommodation requests, including medical, parental, statutory, and other protected leaves, as well as ergonomic, disability-related, and religious accommodations.
  • Ensure compliance with global applicable laws (e.g., FMLA, ADA, CFRA, PDL, FEHA), partnering with Legal on complex cases.
  • Audit and maintain accurate global leave and accommodation data in HRIS systems (Workday preferred); partner with HR Systems on testing, audits, and issue resolution; ensure accurate advice-to-pay, coordinating company-paid time off, statutory benefits, vendor-reported pay events, and company top-ups.
  • Support relationships with third-party administrators and vendors, coordinating handoffs and resolving issues as needed.
  • Provide clear, empathetic guidance on global leave entitlements, documentation, and timelines and identify opportunities to improve clarity, equity, and efficiency; contribute to refining workflows, tools, and documentation.

Requirements

  • 5+ years of experience owning leave of absence and/or workplace accommodations operations and case management in a fast-paced, multi-state and/or global environment.
  • Strong working knowledge of leave and accommodations requirements (e.g., FMLA, ADA and applicable state/local laws; plus statutory leave frameworks as relevant).
  • Proven ability to coordinate across Legal, HRBPs, Payroll, HR Systems, and third-party administrators/vendors.
  • High attention to detail and data integrity (HRIS/Workday preferred), strong judgment, and comfort operating independently.
  • Empathy-driven communication skills and discretion in sensitive, employee-facing situations.
  • Track record of improving operational processes, documentation, and employee experience.
Benefits
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
leave of absence managementcase managementdata integrityoperational process improvementdocumentation management
Soft Skills
empathy-driven communicationattention to detailstrong judgmentindependent operationsensitivity in employee-facing situations