Open Management

General

• Promptly answer inbound phone calls, emails, text messages, and online inquiries from prospective residents.
• Provide accurate information about apartment availability, pricing, amenities, floor plans, community features, and lease terms.
• Schedule apartment tours and coordinate with onsite leasing staff when appropriate.
• Conduct consistent follow-up with prospects before and after tours through phone, email, and text to encourage lease conversions.
• Maintain ongoing communication with prospective residents throughout the leasing process until a leasing decision is made.
• Qualify prospective residents by understanding their housing needs, desired move-in dates, budget, and preferred apartment features.
• Guide prospects through the application process and answer questions regarding required documentation and next steps.
• Accurately document all interactions, notes, and follow-up activities within the company’s CRM and property management software.
• Meet or exceed response time, follow-up, appointment-setting, and leasing performance goals.
• Build positive relationships with prospective residents while providing an outstanding customer experience that reflects the client’s brand.
• Collaborate closely with onsite leasing teams and property managers to ensure seamless communication and handoff of qualified prospects.
• Stay knowledgeable about community promotions, pricing updates, occupancy changes, and local market conditions.

Open Management

Leasing Specialist

Leasing Specialist

Leasing Specialist