Open Door Technology

Consultant

• Provide ongoing Microsoft Dynamics 365 Business Central support as the main point of contact for clients.
• Troubleshoot, diagnose, and resolve system issues, bugs, and user concerns.
• Analyze client needs, recommend optimizations, customizations, and best practices.
• Maintain clear client communication, manage expectations, and provide updates on support requests.
• Collaborate with developers, project coordinators, and support staff to implement solutions and escalate as needed.
• Train and mentor end users and junior support team members; conduct refresher sessions.
• Regularly review client systems to identify opportunities for process optimization and enhancements.
• Handle escalated support tickets and ensure timely, effective resolutions with minimal downtime.
• Contribute to internal knowledge bases and support documentation.

Business Central Support Consultant