Manager, Provider Onboarding
Delta Dental Institute
Implementation and Delivery Manager
Open Door Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, coach, and develop a team of delivery professionals
- Set clear goals, track portfolio performance, and provide regular feedback to team members
- Foster a culture of accountability, customer focus and continuous improvement
- Recruit and onboard new team members to scale the delivery function
- Oversee the planning and execution of delivery projects including new customer implementations, feature rollouts and service engagements
- Define and manage delivery plans, timelines and success criteria
- Support escalation management and guide the team through complex customer scenarios
- Coordinate cross-functional teams (functional, project management, technical resources) to deliver against commitments
- Drive standardization of delivery processes, playbooks, and best practices
- Track delivery KPIs
- Continuously optimize delivery frameworks to reduce time to value and improve scalability
- Contribute to the evolution of packaged service offerings and repeatable delivery models
Requirements
- 5+ years in delivery, program management, or implementation management, with at least 2+ years of managing people in a SaaS environment
- Proven success building and leading cross-functional teams in delivering complex technical solutions
- Experience balancing multiple customer projects with competing priorities
- Strong people management and leadership abilities
- Effective communicator and stakeholder management abilities
- Customer-first mindset with executive level communication skills
- Familiarity with SaaS delivery and collaboration tools (e.g. SharePoint, DevOps, Jira, etc.)
Benefits
- Highly experienced and technical team of delivery experts already in place
- Chance to shape a growing delivery team at a fast-scaling SaaS company
- Competitive salary and performance-based bonuses.
- Paid time off and holidays.
- Opportunities for professional growth and advancement.
- Collaborative and inclusive work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
delivery managementprogram managementimplementation managementproject managementKPI trackingdelivery frameworkscustomer implementationsfeature rolloutsservice engagementsprocess standardization
Soft skills
leadershipcoachinggoal settingfeedback provisionaccountabilitycustomer focuscontinuous improvementcommunicationstakeholder managementteam development
