Implementation Consultant
Brown & Brown Insurance
Business Central Support Consultant
Open Door Technology
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide ongoing Microsoft Dynamics 365 Business Central support as the main point of contact for clients.
- Troubleshoot, diagnose, and resolve system issues, bugs, and user concerns.
- Analyze client needs, recommend optimizations, customizations, and best practices.
- Maintain clear client communication, manage expectations, and provide updates on support requests.
- Collaborate with developers, project coordinators, and support staff to implement solutions and escalate as needed.
- Train and mentor end users and junior support team members; conduct refresher sessions.
- Regularly review client systems to identify opportunities for process optimization and enhancements.
- Handle escalated support tickets and ensure timely, effective resolutions with minimal downtime.
- Contribute to internal knowledge bases and support documentation.
Requirements
- 5+ years of hands-on experience with Microsoft Dynamics 365 Business Central (or Dynamics NAV), including post-implementation support and optimization.
- Deep understanding of core modules such as Finance, Sales, Purchasing, and Inventory.
- Experience with manufacturing, service, or rental functional areas/apps is an asset.
- Strong ability to troubleshoot system issues, provide detailed resolutions, and collaborate with technical teams.
- Experience with support ticketing systems and escalations.
- Excellent communication skills; ability to lead client meetings, manage expectations, and handle sensitive support situations professionally and empathetically.
- Proficient with support/collaboration tools (e.g., Microsoft Teams, Planner, DevOps).
- Familiarity with Business Central extensions and partner apps is a plus.
- Microsoft Dynamics 365 Business Central Functional Consultant Associate (preferred).
- Authorization to work in the country of employment (U.S. or Canada).
