Opal Group

Support Engineer

• Handle audio-visual equipment setup, testing, and assistance during live events
• Interact with clients and deliver outstanding customer service on-site
• Ensure high-quality AV setup and seamless technical support during events
• Adhere to business-appropriate dress and professional presentation standards
• Provide remote technical assistance and helpdesk support to end users
• Assist with software installations, updates, and basic troubleshooting
• Offer onboarding support and technical orientation to new users
• Communicate clearly and professionally with staff to address technical issues
• Stay current with helpdesk best practices, systems, and internal technology tools

AV Technician, Helpdesk Support

Producer

• Produce assigned conferences from concept through execution, including agenda development, speaker recruitment, content creation, and event planning
• Conduct market research to identify industry trends, emerging topics, key challenges, and opportunities relevant to assigned conferences
• Analyze research and industry feedback to develop conference agendas that address market needs and deliver value to attendees and sponsors
• Identify, recruit, and manage speakers, moderators, and industry experts for conference participation
• Build and maintain professional relationships with industry leaders, executives, speakers, sponsors, and attendees
• Collaborate with Audience Development, Sponsorship Sales, Marketing, and Conference Coordination teams to support event growth and execution
• Monitor conference performance and contribute to strategies that support attendance, sponsorship revenue, and overall event success
• Maintain accurate records of speaker communications, event updates, and related activity within internal systems and CRM platforms
• Attend and oversee live conferences, including speaker management, opening and closing remarks, session moderation, and onsite event execution as needed
• Support audience development and sponsorship initiatives when necessary to help ensure the success of assigned events
• Participate in team meetings, planning discussions, and ongoing event strategy development

Conference Producer

General

• Manage assigned conferences from planning through onsite execution, ensuring all logistical requirements are completed accurately and on schedule
• Serve as the primary coordination contact for assigned events and maintain communication with internal teams, vendors, speakers, sponsors, and attendees
• Source, coordinate, and manage event logistics including hotel accommodations, catering, audiovisual services, transportation, shipping, printing, and other vendor services
• Prepare event specifications and communicate conference requirements to vendors while assisting with contract review and cost management
• Monitor hotel room blocks, attendee accommodations, and related travel logistics
• Coordinate speaker, sponsor, and attendee information, ensuring all required materials and event details are collected accurately and on time
• Manage conference registrations, event databases, and logistical tracking documents
• Prepare event communications, planning documents, schedules, and operational materials
• Track conference expenses and support budget management efforts for assigned events
• Collaborate closely with Production, Audience Development, Sponsorship Sales, Marketing, Accounting, and Operations teams to ensure successful event execution
• Resolve attendee, sponsor, speaker, and vendor inquiries in a professional and service-oriented manner
• Travel onsite to manage event logistics, support conference operations, and ensure a successful attendee experience
• Maintain detailed records, timelines, and project plans to ensure deadlines and deliverables are met
• Additional responsibilities may be assigned as needed to support conference operations

Conference Meeting Planner

• Conduct outreach to prospective clients leveraging multiple channels, including cold calling, emailing, and social media platforms, to drive engagement and attendance.
• Identify, pitch, and secure opportunities for events while supporting efforts to attract a qualified audience.
• Maintain accurate records of leads, client communications, and updates in the CRM database.
• Manage client inquiries and resolve customer service issues or concerns promptly and professionally.
• Build and maintain strong client relationships to support retention and identify new business opportunities.
• Demonstrate professionalism and a client-focused mindset throughout all stages of the registration process.
• Collaborate with team members to share insights, optimize client engagement efforts, and drive collective results.
• Participate in regular team meetings to provide updates, exchange feedback, and contribute to ongoing process improvements.

AV Technician, Helpdesk Support

Conference Producer

Conference Meeting Planner

Audience Development Associate